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05/06/2026

AI won’t kill customer experience. Confusing “satisfaction” with “loyalty” will.

I just recorded a interview with Joseph Michelli
The customer experience author and advisor behind lessons from brands like
The Ritz-Carlton
Starbucks
Mercedes-Benz

One line from Joseph should be printed and taped to every AI roadmap:

AI is a satisfier. Humans create delight.

Here’s the practical framework we unpacked:

- AI drives efficiency: it can remove friction, speed up answers, and lower cost.
- Bad AI creates instant dissatisfiers: wrong answers, no accountability, and no “opt-human” path breaks trust fast.
- Customer service is not a department: it’s often treated like a cost center when it should be a growth strategy.
- Emotional value drives loyalty: satisfaction gets repeat business until a better offer shows up. Emotional resonance gets referrals.
- Not all customers are equal: everyone deserves a positive experience, but your top tier expects personalization, not generic.

I’m releasing a series of 30 to 60 second clips from the interview.

Want the full episode link? Comment MICHELLI and I’ll send it.

1 hour to go live - June 5 at 9:00 AM AEST, we are hosting a 1-hour live launch for our new book: Leaders of Influence.T...
04/06/2026

1 hour to go live - June 5 at 9:00 AM AEST, we are hosting a 1-hour live launch for our new book: Leaders of Influence.

This is not a “celebration call.” It’s a compressed leadership masterclass:

• 9 authors
• 5 minutes each
• Each sharing: the core idea from their chapter + why it matters right now
• Plus: a simple way to go deeper with each author (free resource or offer)

If you want the fastest way to steal proven thinking from leaders who are in the arena, this hour is built for you.

Save your seat here: Leaders of Influence - Book Launch Registration - https://zurl.co/95eve

What you’ll walk away with:

• 9 leadership lessons you can apply immediately
• A shortlist of frameworks, tools, and resources from each contributor
• A clear next step if you want support, mentoring, or deeper training

See you live,
Dan

P.S. Want the speaker list, and their bios in advance? Click here: Leaders of Influence Book - https://zurl.co/h5La3

04/06/2026

On stage with Charlie Sheen!

What a great prevelege to interview Charlie and get insights into Hollywood, advice to his younger self and a bumper sticker! Thanks JT Foxx for surprising me with this great honour!

Tomorrow - Friday, June 5 at 9:00 AM AEST, we are hosting a 1-hour live launch for our new book: Leaders of Influence.Th...
04/06/2026

Tomorrow - Friday, June 5 at 9:00 AM AEST, we are hosting a 1-hour live launch for our new book: Leaders of Influence.

This is not a “celebration call.” It’s a compressed leadership masterclass:

• 9 authors
• 5 minutes each
• Each sharing: the core idea from their chapter + why it matters right now
• Plus: a simple way to go deeper with each author (free resource or offer)

If you want the fastest way to steal proven thinking from leaders who are in the arena, this hour is built for you.

Save your seat here: Leaders of Influence - Book Launch Registration - https://zurl.co/thGL5

What you’ll walk away with:

• 9 leadership lessons you can apply immediately
• A shortlist of frameworks, tools, and resources from each contributor
• A clear next step if you want support, mentoring, or deeper training

See you live,
Dan

P.S. Want the speaker list, and their bios in advance? Click here: Leaders of Influence Book - https://zurl.co/BwpKf

03/06/2026

Your sustainability story deserves more than a boring report.

This is what ESG communication looks like when it becomes part of your brand.

Our custom ESG Sustainability Booklets help organisations showcase:
🌱 Sustainability programs
📊 ESG achievements
🏆 Certifications & milestones
🤝 Community impact
📈 Environmental progress

Perfect for:
✔ Trade shows
✔ Conferences
✔ Client meetings
✔ Investor presentations
✔ Tender submissions
✔ Digital campaigns

Instead of hiding your sustainability efforts inside long compliance documents… imagine presenting them in a premium booklet people actually WANT to read.

The future belongs to organisations that can clearly communicate trust, transparency, and impact.

Question is…

Wouldn’t you like your organisation showcased like this too?

03/06/2026

Great conversation with Rick Hoffman — actor, storyteller, and the unforgettable presence from Suits.
Always inspiring to hear the journey behind the role. 🎬

02/06/2026

An incredible moment with Tonino Lamborghini, the man behind a global luxury brand.

A powerful reminder that legacy is built through innovation, and timeless vision.

ESG has shifted from preparation to scrutiny.Over the next few weeks, we’ll be holding a limited number of private execu...
02/06/2026

ESG has shifted from preparation to scrutiny.

Over the next few weeks, we’ll be holding a limited number of private executive sustainability roundtables with Sydney organisations preparing for increased ASRS reporting and governance expectations.

Topics include:
• Disclosure exposure
• Governance maturity
• Reporting and assurance readiness
• Sustainability as commercial positioning

Last week we hosted a sustainability conference with international and Australian speakers attended by local and global organisations. The insights shared across governance, reporting and sustainability investment are highly relevant for executive teams now preparing for increased ESG expectations.

Location:
German-Australian Chamber of Industry & Commerce
Level 1 / 201 Elizabeth St, Sydney NSW 2000
Date: June 3, 2026
Time: 8am - 10am

2-hour Executive Roundtable for leadership teams focused on: • Current ASRS reporting and governance expectations • ...
01/06/2026

2-hour Executive Roundtable for leadership teams focused on:

• Current ASRS reporting and governance expectations
• Common reporting, governance and assurance-readiness gaps we are seeing in the market
• Executive-level discussion around disclosure exposure, governance maturity and organisational readiness
• How sustainability strategy can strengthen trust, procurement positioning, stakeholder confidence and long-term commercial advantage

Last week we ran a sustainability conference with international and Australian speakers, attended by both local and global organisations. The discussions and insights across governance, reporting, transparency, sustainability investment and commercial positioning were highly relevant for executive teams now preparing for increased ESG scrutiny and disclosure expectations.

Feedback on the conference was to have smaller roundtables to discuss very focused topics.

We heard you!

Location:
German-Australian Chamber of Industry & Commerce
Level 1 / 201 Elizabeth St, Sydney NSW 2000
Date: June 3, 2026
Time: 8am - 10am

Register via QR Codes for Eventbrite or LinkedIn

We also were asked to hold Private Onsite ESG Roundtable to focus solely on your organisation. Register via QR Code or Link Here: https://zurl.co/5W6iL

2-hour Executive Roundtable for leadership teams focused on: • Current ASRS reporting and governance expectations • ...
31/05/2026

2-hour Executive Roundtable for leadership teams focused on:

• Current ASRS reporting and governance expectations
• Common reporting, governance and assurance-readiness gaps we are seeing in the market
• Executive-level discussion around disclosure exposure, governance maturity and organisational readiness
• How sustainability strategy can strengthen trust, procurement positioning, stakeholder confidence and long-term commercial advantage

Last week we ran a sustainability conference with international and Australian speakers, attended by both local and global organisations. The discussions and insights across governance, reporting, transparency, sustainability investment and commercial positioning were highly relevant for executive teams now preparing for increased ESG scrutiny and disclosure expectations.

Feedback on the conference was to have smaller roundtables to discuss very focused topics.

We heard you!

Location:
German-Australian Chamber of Industry & Commerce
Level 1 / 201 Elizabeth St, Sydney NSW 2000
Date: June 3, 2026
Time: 8am - 10am

Register via QR Codes for Eventbrite or LinkedIn

We also were asked to hold Private Onsite ESG Roundtable to focus solely on your organisation. Register via QR Code or Link Here: https://zurl.co/reCpf

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15 Devere Avenue
Belrose, NSW
2085

Telephone

+61481163986

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