11/06/2026
This June, we look at the part of OWN London’s work that doesn’t end when the build does.
I’m Grace, OWN London’s Private Client Manager. My job starts when the architects, designers and contractors finish theirs - or rather, my job is to keep the relationship with all of them open long after the keys are handed over.
I came into this role sideways. I studied renovation and restoration of buildings in Greece, came to England almost by accident to study architecture, and worked out fairly quickly that I didn’t want to sit in an architecture office. What kept pulling me back was the work with people - procurement, project management, and now looking after homes for private clients. I’ve been at OWN London since 2018. Alex backed me to grow into this role, and I’ve never forgotten that.
This month I’m taking you behind the part of our work that never shows up in a render or a finished room. The trust a client places in you when they hand over their keys and fly home to another country. The supplier who picks up the phone on a Saturday because you’ve earned it. The crises that land with five minutes’ notice and have to be solved anyway.
Here’s what I keep coming back to. You can have every talent going, but without chemistry, the job never happens. A house is someone’s whole life, and nobody hands that to a person they don’t trust. So the relationship isn’t the soft part of this work. It’s the thing everything else is built on.
Welcome to Chapter 6.
Grace Fotopoulou, Private Client Manager, OWN LONDON