We Are Hilldale Housing Association

Name: We Are Hilldale Housing Association
Address: Quays Housing Quays Reach 16 Carolina Way, Manchester, M502ZY, GB
Telephone: +441257367374

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We Are Hilldale Housing Association

We exist to provide high quality accomodation to people who need additional support.

17/07/2026

We'd love to get things right every single time but sometimes we do get things wrong.

If that happens, we want you to feel confident to tell us . Whether it's feedback, a concern, or a complaint, we'd much rather hear from you than have you leave feeling disappointed.

Your feedback helps us understand what happened, put things right where we can, and learn how to improve for the future. Every comment helps us provide a better service for everyone.

Take a look at the information below on how you can share your feedback with us.

14/07/2026

As temperatures continue to rise this week, it’s more important than ever to take proactive steps to stay cool and hydrated in the coming heatwave...

02/07/2026

New Development alert - Crumpsall Manchester

26/06/2026

The weather is expected to be very warm this week. Please take care and stay safe. If you feel unwell, dizzy, or overheated, move to a cool place, drink water, and seek help if needed.

16/06/2026

This Learning Disability Week, we celebrate the strengths, talents, achievements, and individuality of every person in our community.

Everyone deserves to be heard, valued, respected, and given the opportunity to thrive. Learning disabilities do not define a person. They are just one part of who someone is. What truly matters are the kindness, resilience, creativity, humour, and unique perspectives that each individual brings to the world.

Let's continue to support one another, champion inclusion, and create environments where everyone feels confident to be themselves and pursue their goals and dreams.

12/06/2026

⚠️ SCAM ALERT – PLEASE BE SAFE ⚠️

We've been made aware of reports of scam callers claiming to be from a "social housing repairs team" or a "government scheme" offering assistance with issues such as damp and mould.

These callers may sound convincing but are often unable to clearly identify which housing provider they are calling on behalf of and may become evasive when asked for further information.

🚩 Signs that a call may be a scam:
• The caller cannot clearly identify your landlord or organisation.
• They use vague terms such as "social housing repairs" or "government scheme."
• They ask for personal information.
• They avoid answering questions or become frustrated when challenged.

To stay safe:
✅ Never share personal or financial information with an unexpected caller.
✅ Ask for the caller's name, organisation and contact details.
✅ End the call if you are unsure.
✅ Contact your landlord directly using a trusted phone number to verify any claims.

If you receive a suspicious call and your not sure please check it with our repairs team by calling 01257367374

05/06/2026

Our latest Tenant Voice Panel meeting took place online last month and as always, our panel members provided valuable insight to help shape and improve services for Hilldale tenants.
During the meeting, panel members received introductory information and training from our Housing Services Manager on Anti-Social Behaviour (ASB). This is the first step in an exciting new area of scrutiny for the panel where they will review completed ASB cases to assess how we handled them, whether policies and procedures were followed, and, most importantly whether communication with tenants was clear, supportive and delivered in a way they would expect and appreciate.

The panel also approved the final version of the brand-new Hilldale Tenant Handbook. This handbook has been developed with the panel with members helping to design the content and shape the information included. The handbook will now be provided to all new tenants to help support them throughout their tenancy journey.

We would like to thank all our Tenant Voice Panel members for the time, commitment and expertise they bring. Their feedback plays an important role in helping us deliver the best possible services for Hilldale tenants.

Interested in making a difference and having your voice heard? We'd love to welcome more members to the panel.

To find out more, email us at [email protected]

15/05/2026

Last week, members of our Leadership Team and Housing Officers visited schemes across all of our service areas as part of our roadshow to discuss our proposed business strategy.

Thank you to everyone who took the time to speak with us and share their views we really value your input.

It was encouraging to hear that many tenants feel safe, settled, and supported in their homes, and that positive relationships with Housing Officers continue to make a real difference.

We also received helpful feedback on where we can improve, particularly around consistency of services, communication, and making sure tenants feel fully informed and involved.

All of the feedback gathered is now being carefully reviewed by our Managing Director and Board, and will play a key role in shaping Hilldale’s new business strategy and priorities for the next five years.

Your voice matters, and it is helping us build better services for the future.

11/05/2026

This Mental Health Awareness Week, the team at Hilldale Housing Association would like to remind everyone that mental health is just as important as physical health.

We understand that life can sometimes feel overwhelming, and it’s important to know that no one has to face challenges alone. Taking time to check in with ourselves, support one another, and have open conversations can make a real difference.

As a community, we encourage kindness, connection, and understanding. Whether that’s reaching out to a neighbour, speaking to a friend, or simply taking a moment to prioritise your own wellbeing.

Together, we can help create a supportive and inclusive community where everyone feels heard, valued, and supported.

Address

Quays Housing Quays Reach 16 Carolina Way
Manchester
M502ZY

Telephone

+441257367374

Website

https://www.hilldale.org.uk/

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