18/09/2026
Can you actually trust an estate agent's five-star reviews?
It's a reasonable question.
Tony had been looking at our reviews online and had also come across people questioning whether the customers behind them were genuine.
Interestingly, Tony raised it with us himself.
His reaction?
“That can't be right because we are real people with real stories.”
Which perfectly explains why we film these customer conversations.
Anyone can tell you their company provides a great service.
Reviews provide another layer.
But being able to actually watch customers talk openly about their experience gives sellers another way of deciding for themselves.
Tony is a real homeowner with a real story.
And we're very grateful to him — and all our customers who agree to sit down with us — for allowing others to hear it.