The Hyde Group Official FB Profile

20/05/2026

Please take a note of our customer service centre opening hours over the bank holiday weekend.

You can still report a non-urgent request via MyAccount, or call 0800 3 282 282 in the event of an emergency.

19/05/2026

We want to make appointments work for you. If there’s anything that might make a visit difficult, just let us know.

We can:
- Offer extra time to answer the door - Flexible appointment slots
- A call or text when we’re on the way
- Translation or interpretation
- Making sure a carer or family member is present
- Taking things step by step during the appointment.

Whatever you need, we’ll do our best to make it easier.

18/05/2026

Our school uniform voucher programme supporting Hyde customers is bigger and better this year.

If you have children in Reception to Year 11 (school year starting in September 2026) you’ll receive a voucher worth £50 per child to spend with Trutex.

Make sure you receive the correct vouchers by updating your household details via our website by Wednesday 20 May.

The vouchers will be sent out in June.

Update your household details to ensure you receive the correct school uniform vouchers

15/05/2026

Our Homeowners' newsletter is out now. This quarterly newsletter will keep you updated on important information and events.

This month's edition includes:
- The launch of our specialist Homeowner service centre
- Changes to the Renters' Rights Act
- Signing up to MyAccount

Click the link in the comments, or if you're already signed up to MyAccount check your emails to read the full version now.

14/05/2026

It's just over a year since Tower Hamlets Community Housing joined Hyde.

During this time we've invested in homes and communities to create meaningful change for customers, like updating local community centres.

13/05/2026

Keeping you and your neighbours safe starts with letting us into your home so we can carry out essential repairs and safety checks.

We’ll always let you know what to expect, and if your plans change, rearranging your appointment is quick and easy. Use MyAccount or call us on 0800 3 282 282.

If we miss you, we’ll leave a card explaining why we visited and when we’ll be back - all to keep your home in great condition.

12/05/2026

Do you know someone who lives in social housing and is thinking about going to university?

Applications for the Social Housing Scholarships Programme are now open.

Successful scholars can receive:

£6,000 per year in financial support
Paid internships and real-world experience
Mentoring and career guidance.

Find out more by going to our website or the link in comments.

Applications close Sunday 5 July 2026.

11/05/2026

We’re proud to support the G15 Residents’ Group and their work to tackle stigma in social housing across London.

The latest progress report shows how stigma affects residents in everyday situations, highlighting the need for respect.

Over the past year, we’ve shared the report Taking the Stigma out of Social Housing: The Residents’ View with colleagues and our Leadership Team, and updated our Customer Voice committee on group’s important work.

We regularly publish resident-led outcomes to demonstrate how feedback drives change, helping to build trust that we listen and act upon what matters most to residents. Including co-designed service improvements such our approach to damp and mould to ensure it’s respectful and avoids blame and refreshing our website.

We welcome continued collaboration and thank the G15 Residents’ Group for sharing their experiences tackle stigma in social housing.

Read the report in the comments.

08/05/2026

School uniform vouchers are back for 2026.

Following the success of last year’s school uniform programme, we’re running it again. And, this year it’s expanding to both primary and secondary school pupils.

Customers with children in Reception to Year 11, for the school year starting in September 2026, will receive a voucher worth £50 per child to spend with Trutex.

Make sure you receive the correct vouchers by updating your household details via our website by 20 May.

Update your household details to ensure you receive the correct school uniform vouchers

07/05/2026

Our April newsletter is out now!

This month's edition includes:
- School uniform vouchers are back for 2026
- New scholarships to help our customers at university
- How we're improving your green spaces

Click the link in the comments, or if you're already signed up to MyAccount check your emails, to read the full version now.

06/05/2026

9 out of 10 customers keep their repairs appointment. But last year missed appointments cost over £360,000 - money that could be spent on doing more repairs.

If you can’t make your appointment, please rearrange at least 24 hours before.

Use MyAccount or call 0800 3 282 282.