05/01/2024
A call center firm in Ikeja is currently sourcing for call center agents. If you're interested send in your CV or refer some who might be interested. Forward your CV to 09065479313 (WhatsApp only, no calls please)
Description
✔️Contacting customers and informing them of their due loans.
✔️Inform customers of overdue accounts and amount currently owed
✔️Collect payment by advising the Customer to pay his loan via the approved channel only.
✔️Advising customers on their payment options and suggesting methods of payments.
✔️Negotiating suitable payment plans.
✔️Ensure all customer information is correct, including phone numbers and addresses.
✔️Listen to customer's story and determine if debt can be collected.
✔️Record all interactions and commitment to repay loans in the CRM.
✔️Writing final notice warnings to customers when payments are not being made.
✔️Maintain a detailed knowledge of business processes and procedures
✔️Making use of the Customer Service Professional (CSP) behavioural pattern to give an indelible customer experience to ensure successful collection and also for an upselling opportunity
✔️Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.
Requirement
Minimum of NCE, OND or their equivalents.
Proximity to Ikeja.
Applicant should be readily available to resume immediately.
Job Types: Full-time, Basic salary and Commission.
Job Type: Permanent
Resumption: Monday 8th January
Salary: ₦50,000.00 - ₦90,000.00 per month
Message: Vods Realtor on WhatsApp. https://wa.me/message/M5DEXGOUAMT3P1