24/12/2024
Official Statement
To Our Valued Guests,
We sincerely apologize to our last booker for the inconvenience caused by the recent double booking. We take full responsibility for this mistake and deeply regret the trouble it has caused. As part of our efforts to resolve the matter, we offered a full refund and a free staycation as compensation. However, the guest declined our offer, and we respect their decision.
We understand their frustration and anger, and we are truly sorry for what happened. That said, we believe that addressing concerns directly with us is more constructive than airing grievances on social media, as it does not help resolve the issue or foster a productive dialogue.
The double booking issue was the result of complications left by our previous admin staff. Nonetheless, we accept full accountability for this problem and are taking immediate steps to address it, including improving our booking system to ensure this does not happen again.
While we are not perfect, this experience has been a valuable lesson for us. We are committed to continuously improving our services to provide a better experience for our guests in the future.
To our loyal guests who continue to support us during this challenging time, we are deeply grateful for your understanding and trust. Your support motivates us to grow and do better every day.
Once again, we extend our sincerest apologies and thank you for your continued patience and understanding.
Sincerely,
JB Private Resort
