08/06/2026
Need something from the City? Our Ombudsman is here to help!
The Ombudsman serves as a neutral resource to help residents navigate City departments, access City services, assist with concerns that remain unresolved, and support requests and complaints under the ADA.
The best way to address a concern is to submit a request directly to the appropriate department using the Ombudsman website: https://www.annapolis.gov/1354/Office-of-the-Ombudsman-and-Constituent-
On this page, you can navigate the department directory, submit City service or project requests, and access community liaisons, FAQs and resource guides. If you are unsure which department handles your concern, start with the "Find the Right Office" section.
If you have already contacted the appropriate department, and your request has not been addressed, you are experiencing challenges, or the resolution you have received is unclear or unsatisfactory, use this form: https://www.annapolis.gov/FormCenter/Mayors-Office-19/Submit-a-Request-to-the-Ombudsman-184