04/18/2026
Know the difference✨
911 vs. 311: Know the Difference during a Storm 📞
Dial 911 for emergencies that need immediate police, fire or medical help — like a fire, downed power lines or serious injury. If a tree or part of a tree has fallen and is obstructing or completely blocking the road, call 911 immediately.
Use 311 for non-emergency city services. If a tree or part of a tree has fallen outside the roadway and onto the shoulder, sidewalk or public right-of-way, call 311 or use the CLT+ mobile app to report.
After the Storm: Before starting cleanup on your property, look for dangerous hanging limbs, downed utility lines, broken limbs and other failures. Also, block off damaged trees with caution tape, rope and/or traffic cones. Watch out for scammers showing up at your house claiming to be tree specialists. Do your homework, check references and make sure the business is legitimate.