03/29/2026
Let’s Talk About Showing Feedback (and Why It Matters)
I’m seeing a trend across our market that needs to be addressed clearly and professionally.
A lot of listing agents are getting frustrated when buyer’s agents don’t provide feedback after showings, especially with H.A.R.’s automatic feedback requests. I get it. Feedback can be helpful for sellers.
But here’s the part we cannot ignore:
Buyer agents do NOT work for the listing agent or the seller. They work for the buyer.
⚖️ Our Obligation (Per TREC)
As license holders in Texas, our duty is defined by:
TREC Rule §535.2 — Duties to Client (Loyalty & Confidentiality)
TREC Rule §531.1 — Fidelity & Integrity
That means we are required to:
Protect our client’s confidential information
Preserve their negotiation position
Act in their best interest at all times
🚫 The Truth About Feedback
When you provide feedback, you may unintentionally disclose:
Interest level (“They loved it”)
Motivation (“They need to move quickly”)
Pricing strategy (“They’re considering over asking”)
Objections that can be fixed before your offer
Let’s call it what it is:
Feedback often transfers leverage from your buyer to the seller.
❗ Key Point
You are NOT required to provide feedback.
H.A.R. feedback requests are a courtesy tool, not a rule or law.
And listing agent frustration does not override your fiduciary duty.
✅ Best Practice
If you choose to respond, keep it neutral and non-strategic:
“They’re still evaluating several homes.”
“No decision at this time.”
“Appreciate you checking in, we’ll let you know if anything changes.”
And if there’s ever any doubt, ask your client first before sharing anything.
💬 Professional Response to Pushback
If a listing agent presses you for more:
“Out of respect for my client, I can only share general feedback. I always want to be cooperative, but my priority is protecting their position.”
🧠 The Takeaway
Cooperation is optional. Fiduciary duty is not.
Our job is not to help the seller sell the home.
Our job is to protect and advocate for our buyer, period.
Let’s continue to elevate our professionalism, stay compliant, and most importantly… protect the people who trust us to represent them.
