09/01/2026
⭐ 1 STAR – JETBLUE UTTERLY RUINED OUR VACATION
I will NEVER fly JetBlue again.
Before our trip TO Costa Rica, JetBlue changed/delayed our flight. WE discovered that their change would cause us to miss our connecting flight to Costa Rica. JetBlue did not catch it or proactively fix it. Had we not noticed it ourselves, we would have arrived in Fort Lauderdale with no way to Costa Rica until the next day, if even then.
We had to scramble to get the flights changed ourselves. Then came more problems with my surfboards. We paid the fees over the phone, but at the airport JetBlue claimed we hadn’t paid, resulting in another 30 minutes at the terminal trying to straighten out something we had already taken care of.
Then JetBlue disrupted our trip HOME.
We had a confirmed September 9 return flight. First we were told JetBlue couldn’t fly us because of a “technical issue.” Then the explanation changed to DOT restrictions and “too many planes.” When I asked for documentation supporting that explanation, we couldn’t get a clear, consistent answer.
They even discussed putting us on another airline but told us WE might be responsible for additional taxes just to get home on the date we originally paid JetBlue to get us there.
Absolutely unacceptable.
We spent a significant amount of money on this vacation, and instead of enjoying it, we spent far too much time dealing with JetBlue’s problems and worrying about whether we could even get to Costa Rica and then get home.
JetBlue didn’t just inconvenience us. Their handling of our flights significantly impacted and ultimately ruined our vacation.
Terrible communication. Terrible accountability. Terrible experience.
JetBlue has permanently lost my business.
