03/12/2026
I am having a problem with Microsoft billing. I followed all directions to resolve the issue with no luck whatsoever. So, naturally, I went to their support chat as directed which gave me useless information but said I could fill out some information and receive a call from a support person. Did as directed once again and got a nice little graphic showing the status of my request. Eventually, I did get a call from an unknown number which rang once and went to voice mail before I could grab it. Here is a copy of the v-mail transcript:
She from Microsoft Hello Ken, this is Priyansh calling from Microsoft support. This call is regarding your ticket number ending with 6187 regarding the payment issue regarding this concern I will request you please show me availability so we can schedule another call thank you for choosing Microsoft. have a great day take care bye-bye
No way, of course to “show availability “ no way to call back. Reached out to MICROSOFT via web site, nothing of value there. Tried calling, got a bot, which after answering a bunch of questions, told me no representative could help and referred me to AKA.MS/CHARGE, where there is no useful information so, I called back… Evidently, they retain your number and simply refer you back to AKA site where there is no help available. Bottom line, I may lose an account I’ve had with Microsoft for over 20 years because they can’t be bothered with helping me pay them. I intent to post this every where I can as often as possible in the hope, however unlikely, somebody at Microsoft might notice and do something… Thank you for your attention to this matter.
