06/22/2026
Fun fact: Most bad reviews can be prevented (or improved) with the right guest communication! Most guests understand that things happen. They are not necesssarily seeking perfection, but accountability and effective problem solving.
That includes:
-Quick responses
-Apologies and placing you/your team on the other side of the problem
-Jumping into fast solutions (even if that includes offering a discount)
-Soothing frustration and anxiety with a personalized, professional tone
We use these strategies with our concierge services to communicate with guests during issues to save your review! Turning negative experiences into positive ones is our forte!
Overwhelmed with guest communication? Talk to us about our STR cohosting services!
