05/29/2026
⚠️ 𝑾𝑨𝑹𝑵𝑰𝑵𝑮: 𝑫𝑶 𝑵𝑶𝑻 𝑼𝑺𝑬 𝑾𝑨𝑻𝑬𝑹 𝑾𝑶𝑹𝑳𝑫 𝑷𝑶𝑶𝑳 𝑨𝑵𝑫 𝑺𝑷𝑨 / 𝑱𝑶𝑯𝑵 𝑾𝑰𝑳𝑳𝑰𝑨𝑴𝑺 𝑶𝑭 𝑶’𝑭𝑨𝑳𝑳𝑶𝑵 𝑰𝑳 ⚠️
If you are looking for a reliable contractor to work on your pool, look elsewhere. I am writing this to protect my community, neighbors, and fellow pool owners from experiencing the absolute failure of project management, breach of contract, and property degradation that I have endured over the last several months.
I hired John Williams, independent contractor and legal representative of Water World Pool and Spa, for a major pool rehabilitation project. Despite my constant patience, flexibility, and timely payments, his operations were a disaster.
𝗢𝘃𝗲𝗿 𝗣𝗿𝗼𝗺𝗶𝘀𝗲, 𝗨𝗻𝗱𝗲𝗿 𝗗𝗲𝗹𝗶𝘃𝗲𝗿: The owner, John Williams, is a very boastful fast talker. He talks a good game about being “the best pool guy around” and frequently makes overinflated promises “I’ll have that liner in by this Friday” which he blows right though, then makes more empty promises. He did not meet one timeline or milestone that he stated, mostly due to his poor project management and work ethic.
𝗦𝘁𝗮𝗹𝗹𝗲𝗱 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: The photos show status of the project five weeks ago, yet I just took them yesterday. When he started mid-March he told us the project would take 3-4 weeks. He was hungry and thankful for the job, told me it had been a rough winter, and committed to putting our project first until it was done. His team started out strong for about two weeks, then things went downhill fast. There has been very little progress over the last five weeks.
𝗣𝗲𝗿𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗔𝗯𝘀𝗲𝗻𝘁𝗲𝗲𝗶𝘀𝗺: For the last five weeks, and since week 3, even during prime construction weather, this company had more total no-show days than active work days. John would frequently claim “I’ll show you I’m committed. I’ll be there every day this week” Show up the next day, then no show for several days. Followed by another promise to be on site multiple days. Often the absences were followed with a long list of excuses.
𝗠𝗶𝗰𝗿𝗼-𝘀𝗵𝗶𝗳𝘁𝘀: On the rare days he or his crew actually showed up on-site, they averaged less than 3 total hours of physical labor per day. A typical schedule: show up at 11am, take a 30 minute lunch at 12pm, close up shop by 2pm. During the entire month of May, they worked 4 or more hours exactly 3 times. We have security cameras all over our property so I logged his on site work schedule as legal proof.
𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗗𝗮𝗺𝗮𝗴𝗲: Because he repeatedly dragged out the timeline, the original vermiculite pool floor was unnecessarily left entirely exposed to all the rain while my project sat abandoned. My time-stamped photo logs from project start prove the floor was initially in stable condition. His chronic negligence directly caused the entire underlying pool bottom to soften, pit, and degrade—requiring extra work to patch and repair, for which he wanted to charge me an extra $4000.
𝗨𝗽 𝗙𝗿𝗼𝗻𝘁 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀: John demanded that I pay him the full project cost up front. I refused. I told him I would do 25% upon signing a contract, 50% when work begins, and 25% when I’m satisfied that all work is complete. He argued with me about this, but I held my ground. I’ve protected 25% of the total contract cost. Of the 75% paid, John is walking away from approximately 40% of paid unfinished work, which we will be pursuing through a lawsuit. On a major project, never let a contractor convince you to pay 100% up front. Always retain at least 25% until project completion.
𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗔𝗯𝗮𝗻𝗱𝗼𝗻𝗺𝗲𝗻𝘁: When held accountable to a strict, line-item timeline based on our signed contracts, his response was to completely fold under pressure. Last night, he officially texted "I quit" and also yelled it at me verbally, abandoning his contractual obligations.
𝗨𝗻𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝗱𝘂𝗰𝘁: The owner, John Williams, often conducts himself unprofessionally on the job-site. Amongst other unprofessionalism, when speaking with him, his speech is often slurred. One time he lost his balance and almost fell in a trench. Another time when stepping into the pool, he missed his step and cracked the pool wall.
His unprofessionalism came to a head last night. I requested in text for him to bring my pool liner on site. All other equipment is already on site and there was no reason to not have the liner on-site as well, unless he was holding it hostage. It is paid in full and arrived over a month ago, so legally I own it. He refused to bring it so I offered to come to his listed business address (home based business) to get it. When I arrived John quickly became belligerent to the extent I was certain he was going to assault me. He initially refused to give me the liner and told me to call the police. Great idea! He changed his tune when I started to do so. So he told me, if I take the liner, then he quits. As I loaded the liner in my truck, he yelled at me “I quit”.
𝗦ᴜᴍᴍᴀʀʏ
John Williams explicitly treats high-ticket, premium renovation projects like a weekend hobby. If you want a contractor who works hard, stands by his word, and possesses the professional work ethic to finish a job on schedule, DO NOT hire Water World Pool and Spa. John chose to walk away from his obligations, and my property is left as an unfinished construction zone. Save your time, your sanity, and your hard-earned money.
