09/03/2024
ARQUE was incorporated in 2024, our founders have been operating in Shanghai Real Estate market since 2006 to present, and ARQUE is a new brand for ASEAN region. Focusing primarily in Co-Working and Real Estate Development, with 28 projects across Shanghai, covering 138,000 SQM. We are launching our first project in D1, Ho Chi Minh City, Vietnam, and expand further into the ASEAN.
We are a Brand Born out of ASPIRATION to CONNECT Vietnam and ASEAN to The Global Market. SOLID EXPERIENCE in Co-Working, Business, Real-Estate, Commerce, Design and Ventures.
We are looking for talented, enthusiastic professionals to join our growing team and presence in Vietnam.
POSITION - Service Executive
REPORT TO - Office Manager
WORK LOCATION - Lim Tower 1, District 1, Ho Chi Minh City, Vietnam
ARQUE INTERNAL OFFICE RESPONSIBILITIES
1. Answering Phone Calls.
2. Transferring Calls as Necessary.
3. Greet and Welcoming Guests and Visitors.
4. Answering Queries and Enquiries from Tenants, Guests and Visitors.
5. Perform Administrative Duties.
6. General Maintenance of Meeting Rooms, Phone Booths and Public Areas.
7. Handling Office Correspondence and Activities.
8. Booking Travel Arrangements.
9. Sorting and Distribution of Mail.
10. Updating Calendars and Schedules.
11. Assisting in Maintaining and Monitor Security and Related Issues.
12. Maintain and Develop Filing Systems (Digital & Physical).
13. Maintaining Office Directories.
14. Communicate and Coordinate with External Contractors, Landlord and other Venue Operation related parties.
15. Keeping and Filing of Invoices and Accounting Related Items and Paperwork.
16. Introduction of ARQUE Services to prospecting Tenants.
17. Open, maintain and work on Sales Leads for ARQUE Services.
18. Maintain and work on ARQUE's CRM System.
19. On-Boarding for new Tenants. (Walkthroughs, Equipment Usage, Application Usage, Office Rules)
20. Maintaining Positive Relationships with Tenants.
21. Coordinate, Support and Work on tasks set out by the Office Manager.
22. Maintaining and Practice of Company Regulations, OHS, Best Practices.
23. Refer to, Communicate and Discuss with Office Manager on Problem Resolution in regards to Tenants and other Operation related issues.
24. At times, participate with Office Manager to Industry and Marketing Events, and Assist, Support and Work with the Office Manager at these Events as Required.
25. Keep Track and Maintain Records of Office Supplies, Consumables and other Equipment Maintenance Schedules.
WORKING HOURS & PUBLIC HOLIDAYS
1. Mon-Fri - 8:00AM to 5:30PM / Lunch - 12:30PM to 1:30PM.
2. Sat - 8:00AM to 12:00PM.
3. ARQUE Vietnam Follows the National Holiday System, All Public Holidays determined by The Government of Vietnam are to be Holidays.
4. 14 Days of Paid Annual Leave a Year.
EXTERNAL TENANT SERVICE RESPONSIBILITIES
1. Call Handling on behalf of Subscribed Tenants.
2. Sorting and Distribution of Mail for Tenants.
3. Troubleshooting for Tenants on Usage Meeting Rooms, Phone Booths and Public Areas and/or any other queries.
4. Assist in Greet and Welcoming Tenant's Guests and Visitors.
5. Maintain and Manage Tenants and Tenant's Contract Terms and Conditions in relation to ARQUE's Venue and Services.
REQUIREMENTS & QUALIFICATIONS
1. A University Bachelors Degree.
2. Professional Written and Verbal Communication in English and Vietnamese.
3. Bonus Consideration for Applicants with Chinese (Mandarin) and/or Japanese Language Ability.
4. Proven Work Experience at Office Reception and/or Sales, Hospitality Service Related Industries.
5. Excellent Knowledge of Microsoft Office and Office365.
6. Bonus Consideration for Applicants with Knowledge of Synology Systems.
7. Motivated and Cheerful Personality.
8. Able to quickly learn new Skills and Operate within a Structure/Framework.
9. Excellent Communication, Negotiation and Sales Skills.
10. Ability to Prioritize, Take initiative, Time Manage and Organize.
11. Vietnamese Citizen.
BENEFITS & PERKS
1. Motorbike Parking and Proximity to Subway Line 1.
2. Grade A Office Working Environment and Employee Benefits.
3. Engage with International Professionals and Brands.
4. Work with an International Internal Team.
5. Long-term Stability and Career Advancement into Management.
6. Internal Training, Up-skilling and Mentoring.
7. Potential for Travel and to provide Short-Term work in other ASEAN ARQUE locations.
8. End of Year and Performance Bonuses.
REMUNERATION OFFER
20,000,000 to 22,000,000 VND / Gross / Month.
HIRING PROCESS
1. Phase 1 : Send in Cover Letter and CV to [email protected].
2. Phase 2 : Candidates will be Selected for an In-Person Interview at Ho Chi Minh CIty.
3. Phase 3 : Offer Letter will be sent to Successful Candidate.
Queries can be sent to [email protected].
Please visit our website, or view this Opportunity on LinkedIn.
https://www.linkedin.com/hiring/jobs/3841454305/detail/
- Team ARQUE