15/02/2026
Wow an extremely happy client💞
Dear Mr Bennet,
I trust this message finds you well.
I would like to formally commend mama Vanita for her sterling service and unwavering support throughout our recent journey of securing a home.
For nearly three weeks, we were engaged with another agency where, despite submitting more than what was required for the rental application, we experienced continuous delays, shifting communication, and a process that left us feeling neither taken seriously nor valued — even though our funds were readily accepted.
The situation was particularly stressful given that I am relocating from another city, navigating a recent bereavement, welcoming a newborn baby girl, stabilising my boys, and simultaneously resuming business operations, including the online training of radiologists and radiographers while expanding our footprint in KwaZulu-Natal.
In short, this was not merely a rental process for us — it was a matter of stability during a critical life transition.
Out of frustration, we approached Club Real Estate. From the very first interaction — even though our initial message was sent late in the afternoon — Vanita made us feel seen, heard, and respected both as professionals and as a family. She went beyond the normal call of duty, working after hours (even as late as 22:00 and 23:00) to ensure we received the necessary information and documentation promptly.
On Saturday of Valentines afternoon, Vanita was still available to respond to my enquiries and calls while filling out the application form.
What had previously taken weeks of uncertainty was handled with clarity, professionalism, and efficiency within just hours.
Vanita did not merely process paperwork — she restored our confidence in professional service. Her responsiveness, integrity, and human-centred approach distinguish her as a true asset to Club Real Estate.
All of our interaction with Vanita occurred virtually (a true testament of the Club Real Estate bringing fresh ideas, professionalism and enthusiasm” to the property) through WhatsApp, calls, and email without any physical meeting. Yet within hours of engagement, she secured a home for me and my family. Although we are yet to physically view the property, as a leader -a founding chairman of a growing radiology company and a legal professional ,I am decisive about what I require. The property not only ticked every practical box, but the process was led by someone who is passionate, compassionate, and exceptionally competent.
Beyond that, Vanita demonstrated strategic acumen in negotiating the proposed rental. My business partner and I had initially not budgeted beyond the R45,000–R50,000 range. We had previously secured a R55,000 property with another agency, but the deal collapsed due to lack of transparency and follow-through from the owner and the agency. After adjusting our expectations and increasing our budget, we encountered Vanita through an online search.
From the first interaction, we felt seen, heard, and taken seriously. She worked beyond normal hours — even as late as 22:00 and 23:00 — ensuring that every detail was addressed. What others could not conclude in weeks, she resolved within days.
Vanita did not merely facilitate a rental transaction; she partnered with us in building stability during a defining season. She believed in us, understood our needs, and operated with integrity and excellence.
She is undoubtedly a valuable asset to Club Real Estate, and her professionalism reflects positively on your organisation.
Please extend my sincere appreciation to her. Excellence deserves recognition.
I also extend my appreciation to Club Real Estate for the evident culture of professionalism and innovation within your organisation. Leadership sets the tone, and it is clear that your team operates with structure, urgency, and client-centred focus.
The seamless, paperless nature of your documentation signals a shift in the industry. It positions Club Real Estate as a potential disruptor — the kind of agile, technology-enabled firm that redefines long-standing traditions without compromising ethical standards. That is leadership.
We acknowledge the vision and salute the team.
Thank you for stewarding a company that is raising the standard within the property indust
