19/08/2026
Are you being treated fairly by your broker and insurer? 🤔
Insurance is about far more than simply paying a premium and having a policy. It’s about understanding what you’re buying, what you’re covered for, what is excluded, and what you can reasonably expect when it’s time to claim.
This week on Radio Laeveld, we’re talking about TCF – Treating Customers Fairly and what fair treatment should look like throughout your insurance journey.
We’ll unpack what TCF means, the six TCF outcomes, how to know whether your policy actually suits your needs, what your broker should understand before providing advice, and what you can do when a claim or complaint becomes unnecessarily difficult.
Fair treatment starts long before you have a claim.
Take out your policy schedule. Look beyond the premium. Ask questions. Understand your cover. Know your risk.
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