08/09/2026
Here's to another episode of Bringing Kindness Back Into Broking π
When the Clock Runs Out
4:35pm. Finance due at 5:00pm.
We've all experienced a deadline that wasn't met. Now imagine you're the one waiting on approval β 25 minutes left on the clock, and you're certain the lender will come through in time. Surely they understand what's on the line here, right?
Unfortunately, not every deadline gets met, and sometimes an extension is needed. It's easy to point the finger at the lender or the assessor β after all, they're the ones who know the deadline, know the urgency, know what's riding on it. And yet, here we are at 5pm, without approval, needing more time.
What we don't always see: the team behind the scenes has been going back and forth β to the manager, the policy team, the government grants team β pushing every possible avenue to get that approval across the line. And even while it doesn't come through in time for this one application, that same team still has to turn around and tell numerous other clients they're in exactly the same boat.
Take a moment to think about how that team must be feeling, knowing there are families heading into the weekend uncertain about their future β because of something entirely outside their control.
π The takeaway? Behind every deadline, there's a team working harder than you can see. Always be kind.
Stay tuned for the next episode of Be Kind.
https://www.youtube.com/watch?v=Uhk0EWoSfL8
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