Custom Bnb - Airbnb Hosts

Name: Custom Bnb - Airbnb Hosts
Address: Melbourne, VIC, AU
Telephone: +611300515616

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Custom Bnb - Airbnb Hosts

We are a short term rental property management company working with seasoned investors & holiday home owners to maximise their property’s income.

We are in Hervey Bay, Sunshine Coast, Brisbane and Melbourne. Your Hassle-Free STR Awaits—Get Started Today!

16/09/2026

Five years running as an Airbnb Superhost. That doesn't happen with software and a call centre. It happens because someone local is actually paying attention.

That's the whole idea behind Custom Bnb Hosting. When you can reach your host and your property manager directly, things get fixed before they become a problem, and you actually know what's happening with your place.

If you want that kind of hands-on management for your property, link in bio for a free appraisal.

15/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟕

I've used a pricing tool since the very beginning.

But my mistake was thinking that plugging in a base price and minimum price was enough.

I would set it up and largely leave it alone.

What I wasn't doing was looking closely enough at what the market was telling me.

When demand increased, I wasn't always adjusting my pricing accordingly.

During quieter periods, I wasn't making the changes I should have been making.

I also wasn't paying enough attention to booking pace, market demand, seasonality or how far in advance guests were booking.

Now, as a professional property manager, I don't treat dynamic pricing as a set-and-forget system.

The tool gives us valuable data and recommendations, but we still need to understand what's happening in the market and make the right adjustments.

𝐀 𝐩𝐫𝐢𝐜𝐢𝐧𝐠 𝐭𝐨𝐨𝐥 𝐜𝐚𝐧 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐚 𝐥𝐨𝐭. 𝐈𝐭 𝐜𝐚𝐧'𝐭 𝐫𝐞𝐩𝐥𝐚𝐜𝐞 𝐠𝐨𝐨𝐝 𝐣𝐮𝐝𝐠𝐞𝐦𝐞𝐧𝐭.

14/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟔

When I designed this bathroom, I thought the open-plan wet bathroom looked chic and modern.

It worked as a design choice for my own home, but I didn't think enough about what would happen when multiple guests were using it.

Wet towels, splashing water and slippery floors quickly became an issue.

We ended up having to add shower screens and extra grip to make the space more practical and safer for guests.

And the real cost wasn't just the changes we had to make.

It was the negative comments and four-star reviews on a property where, otherwise, everything was working well.

Looking back, the mistake was designing the space for how I wanted to use it, rather than how multiple guests would actually use it.

A short-term rental needs to work for real life, not just look good.

11/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟓

For far too long, I did the cleaning myself.

I thought I was saving around $80 each turnover, so why wouldn't I?

But what I wasn't thinking about was what that time was actually worth.

Every cleaning meant time away from my children and time I wasn't spending building the business.

Eventually, I realised that professional cleaners already had the tools, systems and experience to handle the job, while I could spend that time on the things that mattered more to me.

It was a simple lesson.

Sometimes saving money on a task can cost you something much more valuable, your time.

10/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟒

One of my mistakes was buying the cheapest linen and towels because I thought I was saving money.

Within the first year, I had to replace them.

The problem was the frequency of washing.

Short-term rental linen gets washed much more frequently than linen in a normal home, so it needs to cope with a lot more use.

The cheaper options simply didn't last through the number of washes we needed.

Since then, I've learnt that buying good quality linen and towels is worth the extra investment.

They need to be comfortable for guests, but they also need to withstand the reality of short-term rental operations.

Sometimes spending a little more upfront saves you from replacing things again and again.

09/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟑

When I was running my own property, I was focused on getting bookings.

What I didn't think enough about was what happened after the guest checked out.

I wasn't capturing guest contact details or setting up a process to stay connected with past guests.

So they would find the property, book, stay and leave.

That was it.

I'd done all the work to attract them, but I hadn't created a way to build that relationship beyond the original booking.

Now, where we have the appropriate consent, we capture guest details and add them to our system so we can stay connected and make it easy for past guests to find us again if they want to return.

We can also share useful and interesting things about the destination, rather than only contacting them when we want another booking.

The lesson for me was simple.

**Getting the first booking is important. Building a relationship that can lead to the next one is even better.**

08/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟐

When I first set up my Airbnb, I was focused on being practical.

I followed the checklist, made sure the property was well-equipped and kept everything in a cool, matching tone.

But something was missing.

It felt a little cold and clinical.

I eventually showed the property to a stylist, who had some great ideas for adding warmth. We spent around $3,000 changing some of the lighting, bringing wood into the space and making some simple styling changes.

We also refreshed the photography, which completely rejuvenated the listing.

Since then, I've noticed an uptick in guest sentiment, with five-star reviews and excellent occupancy, particularly during our dry season, which is our peak season.

It taught me that practical is important, but it isn't always enough.

A property also needs to feel warm and inviting.

07/09/2026

𝐓𝐡𝐞 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 𝐓𝐡𝐚𝐭 𝐓𝐚𝐮𝐠𝐡𝐭 𝐌𝐞 𝐭𝐡𝐞 𝐌𝐨𝐬𝐭 | 𝐏𝐚𝐫𝐭 𝟎𝟏

We live in a humid climate, so air conditioning is incredibly important in our properties.

One mistake I made was not getting the air conditioners cleaned and serviced regularly.

Eventually, one started dripping water onto the furniture underneath, and the couch became unusable during a guest stay.

We had to get the couch laundered, get the air con serviced, and deal with understandably unhappy guests.

It was a good reminder that putting off a small maintenance job can turn into a much bigger problem when you have guests staying in the property.

Now, our air conditioners are cleaned and serviced at least annually, and more often where the climate and property require it.

It's one of those things that can be easy to overlook when everything is working perfectly.

Until it isn't.

02/09/2026

𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝟓-𝐬𝐭𝐚𝐫 𝐫𝐞𝐯𝐢𝐞𝐰 𝐟𝐫𝐨𝐦 𝐨𝐮𝐫 𝐌𝐞𝐥𝐛𝐨𝐮𝐫𝐧𝐞 𝐩𝐫𝐨𝐩𝐞𝐫𝐭𝐲.

This time, a group of 12 visiting Melbourne for a family wedding.

What stood out to them?

Plenty of bedrooms so everyone had their own space, room for the kids to play, a great location and a responsive host.

For larger groups, those practical details can make a huge difference to the stay.

Thank you to our guest for choosing the property and for sharing such a lovely review.

Planning a Melbourne stay? Book direct. Link in bio.

Address

Melbourne, VIC

Telephone

+611300515616

Website

http://www.custombnb.com.au/

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