28/07/2026
Choosing a Property Manager? It’s About More Than Just the FEE.
Yesterday I saw a post in an investor group asking what people look for when comparing property managers to look after their valuable assets.
The most common answer? Fees.
But the cheapest option isn’t always the best option. Often, this focus comes from not knowing what else to consider when choosing someone to protect and manage one of your biggest investments.
Here are 5 things every investor should look at:
1. Portfolio Size & Management Structure
How many properties is your property manager personally managing? Will your investment receive the attention it deserves? Understand who will be your main point of contact and whether your property is managed by one person or a team. Clear responsibility and communication are key.
2. Experience & Time in the Industry
How long have they been managing properties and dealing with the challenges that come with investment properties? Industry experience matters when navigating legislation, compliance, maintenance, tenant relationships, and unexpected situations. An experienced property manager understands the importance of communication, preventative care, and protecting your asset for the long term.
3. Time with the Agency
A property manager’s commitment and stability within an agency can say a lot about the consistency of service you’ll receive.
4. Maintenance Approach
Are they proactive, responsive, and focused on protecting your asset? Do they have a preventative maintenance plan in place to identify issues early and maintain the condition of your property?
5. Communication & Service
Are they easy to contact, proactive with updates, and genuinely focused on achieving the best outcome for your investment?
Your property manager should be more than just a fee on your statement — they should be a trusted partner helping you maximise and protect your investment.
