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What can you start with?It’s one of three questions Bondi lifeguard Quinn Darragh returns to when a setback arrives. The...
14/09/2026

What can you start with?

It’s one of three questions Bondi lifeguard Quinn Darragh returns to when a setback arrives. The others: what do I still have, and what can I change?

At PM/ONE, he shared how that approach helped him rebuild – and why giving people some say in a difficult task matters for leaders, too.

Before a difficult client conversation, check the relationship.At PM/ONE, Tim Duggan explained why being direct can work...
14/09/2026

Before a difficult client conversation, check the relationship.

At PM/ONE, Tim Duggan explained why being direct can work when trust is high – and why another approach may be needed when it isn’t.

His CLEAR framework offers practical ways to prepare, listen, and find shared direction.

A useful one to share with your PM team.

REA Group just agreed to tear up the clauses that locked agents into listing every property on realestate.com.au.The ACC...
14/09/2026

REA Group just agreed to tear up the clauses that locked agents into listing every property on realestate.com.au.

The ACCC raised concerns that REA's contracts required or incentivised agencies to list all properties – including premium features with higher fees – on its portal, limiting rival platforms' ability to compete.

REA has now given a three-year undertaking to remove those restrictive provisions.

ACCC Chair Gina Cass-Gottlieb called it "a win for competition in the real estate listing market" and said agents can now offer vendors and landlords "the listing service that best meets their property advertising needs."

REA noted there have been no legal proceedings and no finding of wrongdoing, saying it was "pleased to have reached a resolution with the ACCC."

The practical upshot: agents get more say over where and how they list properties, and the ACCC is encouraging vendors and landlords to ask their agents about alternative portal options and fee structures.

For agencies that have been wanting more flexibility in their listing strategy, this changes the conversation.

How are you planning to approach listing decisions with your vendors and landlords now?
realestate.com.au Agents



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A 20-hour task turned into a winning idea.Commercial agent Grant Turner knew how long it took to build an information me...
14/09/2026

A 20-hour task turned into a winning idea.

Commercial agent Grant Turner knew how long it took to build an information memorandum from scratch – so he pitched a better way at REA Group's 2026 Hackdays.

His team's prototype, IM360, took first place in the customer competition and earned a $30,000 AI Acceleration Grant. REA has confirmed it will build the product.

The concept uses REA's property data and digital tools to generate an interactive information memorandum that reflects an agency's own branding.

Two other agent-led projects also placed – Agent Angel (tackling rental inspection enquiry overload) and Launch IQ (helping agents refine listings before they hit market).

All three ideas shared a common thread. As REA's Gerard Connell put it: "Take friction out of our processes, out of our businesses."

What stood out was the format – 10 customers embedded in cross-functional teams alongside REA's tech, design and marketing people for four days. Not a feedback form. Not a survey. Agents and builders in the same room solving the same problem.

Which repetitive task in your business would you most want to hand to a well-built tool?
realestate.com.au Agents



Read the full article – link in the comments πŸ‘‡

Five terraces become one home – and now a $7m listing.Former Youi and QBE chief Frank Costigan has put his Paddington re...
14/09/2026

Five terraces become one home – and now a $7m listing.

Former Youi and QBE chief Frank Costigan has put his Paddington residence on the market as he prepares to retire to the Sunshine Coast with his family.

Frank bought the Stephen Street site back in 2009 when it was five separate terraces. It's since been transformed into a pavilion-style residence – four bedrooms, three bathrooms, double garaging – all behind the original heritage facade.

"It looks old from the outside and it's so modern inside," Frank said.

The double-block property at 30–34 Stephen Street, opposite Gugara Park, goes to auction on October 9 with a $7m guide through Alexander Phillips of Ray White Phillips & Co.

The family already bought on the Sunshine Coast 18 months ago in anticipation of the move. "Life is short, as they say, so it's time for our sea change."

What's driving the biggest lifestyle moves you're seeing in your market right now?



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Victorian rental compliance just added three new deadline layers – and property managers are feeling it.Since November 2...
14/09/2026

Victorian rental compliance just added three new deadline layers – and property managers are feeling it.

Since November 2025, minimum standards must be met before a property can even be advertised.

From October 2026, gas and electrical safety checks become mandatory every two years.

From March 2027, energy efficiency standards start phasing in across heating, cooling, insulation and more.

That's a rolling wave of obligations landing on teams already stretched thin.

Melbourne-based Fixer Group – founded seven years ago by Luke Terella and Michael Bailey – has built a compliance and maintenance model specifically around this pressure point.

Their philosophy is disarmingly simple.

"We treat every rental property like it's Mum's house," Luke says.

Every tradesperson visit represents four brands at once: Fixer Group's, the property manager's, the rental provider's and the renter's. As Michael puts it, "That responsibility is never taken lightly."

It's an approach that pairs real accountability with a human touch – actual people answering the phone and following through (a rarer thing than it should be).

For Victorian PMs juggling these rolling deadlines, how are you staying across the compliance load?



Read the full article – link in the comments πŸ‘‡

Put the 12-month tenancy anniversary in the BDM’s diary, too.Bradley Fraser stays involved after handover, talking with ...
14/09/2026

Put the 12-month tenancy anniversary in the BDM’s diary, too.

Bradley Fraser stays involved after handover, talking with the property manager about the review, market conditions and what he knows about the owner.

At PM/ONE, he explained how sharing that context gives the team more to work with for the next client conversation.

National auction clearance rate this time last year: 66%. Last weekend: 52.4%.Same season. Very different market.Spring ...
14/09/2026

National auction clearance rate this time last year: 66%. Last weekend: 52.4%.

Same season. Very different market.

Spring 2026 is throwing curveballs at agents still running last year's playbook. Sydney's new listing pipeline is down more than 14% on its five-year average. Vendors are holding back. Buyers are taking their time. And the RBA hasn't ruled out further rate rises.

Then there's the regulatory shift – Victoria's new rule requiring reserve prices published a week before auction day kicks in from 1 October. No changing them on the day. A first for the country.

In a market where every transaction carries more weight, the business model behind the agent starts to matter as much as the agent themselves.

That's the thesis from atrealty , where agents retain the vast majority of their commission rather than splitting it with a franchise structure. Fewer sales at higher retention can mean a stronger quarter than high volume under a traditional model.

Their tech stack – CMA reporting, buyer-database matching, real-time campaign analytics – is built for exactly this kind of market, where speed and precision win listings over enthusiasm alone.

No mandatory meetings, no fixed territory, no KPIs. Just 950+ agents across Australia and New Zealand with a head office that responds within two hours.

What's the single biggest adjustment you've made to your spring strategy this year?



Read the full article – link in the comments πŸ‘‡

The owner’s plans belong at the start of the property review.At PM/ONE, Pamela Medeiros explained how DiJones connects r...
14/09/2026

The owner’s plans belong at the start of the property review.

At PM/ONE, Pamela Medeiros explained how DiJones connects rent, expenses and maintenance to what each investor wants to achieve.

Someone preparing for retirement may have different priorities from an owner building a larger portfolio. Those differences should shape the conversation.

What follows you home after a demanding day?Chelsea Pottenger wants the people waiting at home to get a calmer version o...
14/09/2026

What follows you home after a demanding day?

Chelsea Pottenger wants the people waiting at home to get a calmer version of you. At PM/ONE, she shared a brief reset to try before the front door – and between conversations at work.

Her practical habits also include a five-day morning experiment and putting an action behind the word β€œyet”.

Full story in the first comment.

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