LUNA The Building Management Company

LUNA The Building Management Company Protect. Preserve. Provide. Building management, redefined. Lean, agile and cost-effective solutions. Get your free Building Health Audit → luna.management

BUILDING MANAGERS, FULL & PART-TIME

We employ industry best Building and Facilities Managers who take ownership of their developments whether it's part-time or full-time. No development is too big or small to ensuring the common thread of our commitment to service. All our managers have extensive knowledge and expertise to ensure the best tradesman are used when maintaining the building's assets. We coordinate and maintain common space, people and facilities within

multi-storey strata/residential and commercial buildings
retail and office blocks
schools and hospitals
As devoted learners, we listen to our customers and tailor our services to their needs. We may stumble, but we continually monitor and refine our work amidst the moving landscape of technology and higher demands; however, our core values remain constant. ASSET MANAGEMENT

LUNA provide strategic and tactical maintenance programs to ensure optimal operations of all plant and equipment. Creating an asset register has significant positive features which include allocating buildings assets to the balance sheet, knowing what assets and trades required to maintain, repair and replace components. We understand the regulatory compliance and operations of a building to create an optimal, safe and affordable environment.

Reena Van Aalst said something in our conversation that I think the entire industry needs to sit with.Until strata manag...
09/09/2026

Reena Van Aalst said something in our conversation that I think the entire industry needs to sit with.

Until strata management becomes a recognised profession with a minimum education standard, nothing will fundamentally change.
She has been in this industry for 26 years. She has watched the volume of work triple. The complexity of legislation triple. The expectations of clients triple. And she has watched the fees and the respect fail to keep pace with any of it.

Her point is not a complaint. It is a structural observation.

A person can walk into a strata management role today with no minimum qualification, no baseline knowledge of trust accounting, no training in how to run a general meeting, no understanding of the legislation they are being asked to enforce. And they can be handed a portfolio of buildings whose owners are trusting them with the most important asset they own.

That is not a people problem. That is a system problem.

The industry cannot keep asking its practitioners to carry more weight on a foundation that was never built to hold it.

Full episode with Reena Van Aalst, Founder of Strata Central, is now live on The Strata Room. Watch it here:
▶️ YouTube: https://youtu.be/yt0dPUWo5X8
🎧 Spotify: https://open.spotify.com/episode/36iVYjCCfJTSWeWWobLf4K?si=4BXcmryNRvmbanVRjM7wVA
🍎 Apple Podcasts: https://podcasts.apple.com/us/podcast/the-strata-room/id1894111533

And if it got you thinking about the standard of management in your building, we built a free scorecard that shows you where it stands. Have a go: https://dino-p8buwtjz.scoreapp.com/

04/09/2026

Reena Van Aalst has been in strata management for 26 years. She is the Founder of Strata Central.

She said something in this conversation that every strata manager will recognise immediately.

When the money needs to be raised — the special levy, the remedial works, the compliance cost that nobody budgeted for — the committee does not always direct their frustration at the building. They direct it at the person delivering the news.

Reena's observation: some managers are put into situations they are not trained to handle. Too complex. Too hostile. Too far beyond what anyone prepared them for. And instead of support, they get pressure.

Her response to that inside her own business is something I have a lot of respect for.

Whenever there is a hard meeting, she goes. Not to take over. To stand next to her manager. Because sometimes that is all it takes.
That is what leadership in this industry actually looks like.

Full episode with Reena Van Aalst, Founder of Strata Central, is now live on The Strata Room. Catch it on your preferred platform:
Full episode with Reena Van Aalst, Founder of Strata Central, is now live on The Strata Room. Watch it here:
▶️ YouTube: https://youtu.be/yt0dPUWo5X8
🎧 Spotify: https://open.spotify.com/episode/36iVYjCCfJTSWeWWobLf4K?si=4BXcmryNRvmbanVRjM7wVA
🍎 Apple Podcasts: https://podcasts.apple.com/us/podcast/the-strata-room/id1894111533

And if it got you thinking about the people managing your building and whether the setup is working, we built a free scorecard that shows you where it stands. Have a go: https://dino-p8buwtjz.scoreapp.com/

03/09/2026

Reena Van Aalst has been in strata management for 26 years.

She started as a pharmacist. Completed a master's in accounting while managing a full portfolio of buildings. Became General Manager at Dynamic Property Services. Then founded Strata Central, her own boutique strata management business, nine years ago.

That is not a typical path. And it has given her a perspective on this industry that most people never develop.

She said things in this conversation that rarely get said publicly.

The volume of work, the complexity of legislation, and the expectations of clients have all tripled. The fees and the respect have not kept pace. And until strata management becomes a recognised profession with a minimum education standard, nothing will fundamentally change.

She also spoke about something closer to home. What it costs strata managers to do this job. And what she does inside her own business to make sure her team can close their laptop on a Friday and actually have a weekend.

There is a lot more in this conversation worth hearing.

Episode 7 drops tomorrow on The Strata Room. Subscribe at https://thestrataroom.com.au/ — and if it got you thinking about how your building is currently being managed, we built a free scorecard that shows you where it stands: https://dino-p8buwtjz.scoreapp.com/

A hairline crack in a balcony. A slow drain in the basement. A fire door that does not close flush.None of these are eme...
31/08/2026

A hairline crack in a balcony. A slow drain in the basement. A fire door that does not close flush.

None of these are emergencies on the day they are noticed.
All of them are on their way to becoming one.

Chapter 15 of the Field Guide describes what happens when small defects go unrecorded. They do not stay small. They migrate. A slow drain backs up into a waterproofing failure. A fire door that does not close becomes a non-compliant essential service. A hairline crack becomes a structural assessment, a balcony closure, a special levy.

The issue was never the crack. The issue was the six months between when someone noticed it and when it was written down.

A live hazard register catches these things at observation. A condition rating flags the asset before it deteriorates past the point of routine maintenance. A preventive schedule means the contractor is looking at it regularly, not waiting for a resident to complain.

The buildings that avoid big problems are not lucky. They are the ones where small things get written down the day they are noticed.

Ask your building manager what happened to the last three defects they observed. If there is no written record, they were not managed. They were just noticed.

Small unresolved issues show up in your building's score before they show up in your budget. We built a free scorecard that tells you where your building stands. Have a go: https://dino-p8buwtjz.scoreapp.com/

A surprise repair is never just the repair.It is the emergency call-out rate. The after-hours premium. The temporary fix...
27/08/2026

A surprise repair is never just the repair.

It is the emergency call-out rate. The after-hours premium. The temporary fix that becomes a permanent one. The resident who calls three times while you wait for a part.

Proactive maintenance does not eliminate cost. It controls when the cost arrives, how large it is, and whether it disrupts anyone while it happens.

Chapter 15 of the Field Guide describes the preventive maintenance schedule as the building's nervous system. Not because it is complicated — because without it, the building cannot feel what is coming.

Swipe through. Each slide covers one thing that separates a building that plans from one that reacts.

Wondering whether your building is already in reactive mode? We built a free scorecard that shows you where it stands. Have a go: https://dino-p8buwtjz.scoreapp.com/

Tim Sara said something in our conversation that every strata manager needs to hear.For years, the industry has solved i...
24/08/2026

Tim Sara said something in our conversation that every strata manager needs to hear.

For years, the industry has solved its problems by hiring more people. More people to answer the same status update email. More people to chase the same outstanding task. More people to process the same pet application.

The problem was never a shortage of people. It was the absence of systems.

Tim's point: AI handles the basics now. The status update, the routine workflow, the bylaw check on a pet application — all of it can happen while the strata manager is sitting across the table from a client talking about a multi-million dollar remedial works project.

That is what the strata manager of the future looks like. Not someone buried in a hundred emails a day. Someone who can actually sit down with a client and have a deeper conversation about their community.

The basics get handled. The strata manager steps into the trusted advisor role.

That shift is already happening. The businesses building those systems now are going to look very different from the ones that wait.

Full episode is now live on The Strata Room. Subscribe at https://thestrataroom.com.au/ — and if it got you thinking about how your building is currently being managed, we built a free scorecard that shows you where it stands:
https://dino-p8buwtjz.scoreapp.com/

▶️ YouTube: https://youtu.be/ef6i0ewp-qM
🎧 Spotify: https://open.spotify.com/episode/03H9bNJrXIS2KxDsAiRc8e?si=d581ff44d7e94a5f
🍎 Apple Podcasts: https://podcasts.apple.com/us/podcast/the-strata-room-ep-06-tim-sara-founder-strata-manager/id1894111533?i=1000784442327

19/08/2026

This conversation genuinely stopped me.

Tim Sara is the Founder and Strata Manager at Sara Strata. Sixteen years in the industry. And he said something in the first twenty minutes that I have not been able to stop thinking about.

The industry has a staffing problem dressed up as a service problem.

Not a technology problem. Not a pricing problem. A systems problem. And the strata businesses that figure that out first are going to operate at a completely different level to the ones that don't.

We talked about AI, automation, what the strata manager of the future actually looks like, and why the people resisting this are making the same mistake people made when computers arrived.

Tim compared AI to the internet. He watched dial-up reshape the entire world. He thinks AI is bigger than that. And this time he is in the workforce for it.

This is one of the most honest and forward-looking conversations we have had on The Strata Room. And we only scratched the surface in this teaser.

Episode 6 drops tomorrow on The Strata Room. Subscribe at https://thestrataroom.com.au/ so you do not miss it — and if it got you thinking about how your building is currently being managed, we built a free scorecard that shows you where it stands: https://dino-p8buwtjz.scoreapp.com/

Most buildings don’t overspend on maintenance because they’re doing too much.They overspend because they’re reacting too...
19/08/2026

Most buildings don’t overspend on maintenance because they’re doing too much.

They overspend because they’re reacting too late.

Here’s what reactive maintenance looks like:
→ Fixing things only when they break
→ Emergency call-outs after hours
→ Temporary fixes instead of proper solutions
→ The same issues coming back again

It feels like you’re saving money in the moment.

But over time, it costs more:
Higher contractor costs
More damage from delayed action
More disruptions for residents
More pressure on the budget

Reactive maintenance isn’t cheaper.
It’s just delayed cost.

Proactive buildings work differently.
They plan ahead, service regularly, and fix issues before they escalate.

If you want to see where your building may be slipping into reactive mode and what that could be costing you, take the Building Health Scorecard: https://dino-p8buwtjz.scoreapp.com

12/08/2026

Most committees think the maintenance question is whether the contractor turned up. It is not. It is whether anyone reads what they wrote down.

A signed service report tells you a person attended. It does not tell you what they tested, what they found, or what they left behind.

Try this. Ask your building manager for the last three reports on any single asset. If the wording is identical, nobody is testing anything.

Most buildings have contractors attending. The question is whether the records are being read. We built a free scorecard that shows you where your building actually stands. Have a go: https://dino-p8buwtjz.scoreapp.com/

10/08/2026

There is a difference between a maintenance schedule and a compliance register, and most buildings only have the first one.

A schedule tells you what is booked. A register tells you what is certified, by whom, on what date, and when it expires. One is a plan. The other is evidence.

If your building manager cannot send you the register within the hour, it does not exist yet. It is being assembled.

Not sure whether your building has a compliance register or just a maintenance schedule? We built a free scorecard that tells you where it stands. Have a go: https://dino-p8buwtjz.scoreapp.com/

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Levels 25 & 26, 100 Mount Street
Sydney, NSW
2060

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Tuesday 8am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8am - 5pm

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