23/04/2026
At the Microsoft AI Tour today... AI agents are clearly here. But I get the sense that very few organisations are actually seeing real gains yet.
I went in thinking this was mostly a data layer problem. Then I thought it was about getting clearer on the problem we’re solving. Then systems, process, how the work flows end to end... and all of this is important.
But I think many are overlooking something more fundamental.
The workflow itself.
If you drop an agent into an average workflow, all you really get is the same outcome… just a bit faster and with more scale.
No real leverage or step up.
The shift isn’t rushing to building agents. It’s rethinking how work gets done in the first place.
I think this is the key thing that actually unlocks it.
