Top Notch Property Management

06/10/2026

📢Exciting News!

We are pleased to announce that we have expanded our services to include professional Strata Management Services.

We are committed to providing reliable, transparent, and efficient strata management to Strata Corporations located in the Comox Valley, helping strata councils and owners maintain well-managed, financially healthy, and thriving communities.

Our services include:
✔ Financial management and budgeting
✔ Meeting coordination and administration
✔ Maintenance and contractor management
✔ Bylaw and compliance support
✔ Council and Owner communication
✔ Long-term planning and asset management

Whether your strata corporation is looking for a new management company or seeking a higher level of service, we would be happy to discuss how we can help.

📞Reach out to us today to learn more about our strata management services and how we can support your community.

04/27/2026

Top Notch Property Management officially opened its doors on October 1, 2025. Founders Crystal and Angela launched the company with a clear vision: to provide residential landlords in the Comox Valley—including Courtenay, Comox, Cumberland, and Royston—with a property management service grounded in strong ethics, transparency, and unwavering integrity. Their goal is simple—to always act in their clients’ best interests.
Crystal brings nearly two decades of experience in the property management industry, having started her career in 2007. Over the years, she has developed the expertise and insight needed to ensure both landlords and tenants are treated fairly and professionally.
Angela offers over 26 years of experience in accounting, along with firsthand knowledge as a landlord herself. She understands the responsibilities and expectations that come with property ownership and is committed to helping clients succeed.

Top Notch Property Management provides a comprehensive, full-service residential property management program. This includes everything from tenant placement and lease administration to rent collection, maintenance coordination, and routine property inspections. Every service is designed to protect and enhance the value of clients’ investments, giving landlords peace of mind knowing their properties are being cared for as if they were our own.
While the company’s primary focus is residential property management, Top Notch Property Management is also licensed for strata management and plans to gradually incorporate strata properties into its portfolio.

03/19/2026

Rented!

This recently renovated 1950 rancher has lots of charm and character and is centrally located. It offers 1,350 sq ft of living space with 2 bedrooms, 2 bathrooms and includes fridge, stove, stackable washer/dryer, gas fireplace in the living room with built-in cabinets, and an electric forced air fu...

03/18/2026

01/12/2026

Check out this new listing:

This 2,300 square foot, two level family home is located between the Driftwood Mall and Tin Town on a large corner lot with glacier views. The upper floor has 3 bedrooms, 2 bathrooms, a brand new fridge, a newer glass-top range and a dishwasher, and access to the large covered deck that has a gas BB...

01/09/2026

Why should I use a rental property manager to rent my home?

A licensed rental property manager must always act in their client’s best interest. This includes providing sound advice on issues concerning rental rates and screening of tenants. They will also ensure you know your obligations under the Residential Tenancy Act and will let you know when you may be at risk of violating it. When it comes time to sell your property, or if the need should arise to evict a tenant, a licensed rental property manager can advise you of your obligations, suggest you get independent legal advice when necessary, and provide referrals.

12/29/2025

Reliable Property Managers vs Unreliable Property Managers:

A reliable property manager protects your asset and provides peace of mind. Key characteristics include:
* Effective communication: They offer prompt and clear responses to both owners and tenants, usually within 24 hours. They provide regular, detailed financial and inspection reports, and are easy to contact through professional channels like email or a dedicated phone line.
* Proactive Maintenance: They conduct regular, routine property inspections to catch small issues before they become major problems. They have a network of trusted, reliable contractors and a robust system for handling 24/7 emergency repairs promptly.
* Thorough tenant screening: They use a rigorous screening process, including background checks, credit history assessments, and income verification, to find high-quality, long-term tenants. This results in lower vacancy rates and reduced tenant turnover.
* Financial transparency: Their fee structure is straightforward, with all costs clearly outlined in a written contract. They will provide you with clear monthly financial statements.
* Legal expertise: They are knowledgeable about local landlord-tenant laws and regulations, ensuring all operations, from lease agreements to evictions, are legally compliant and protect you from liability.
* Strong reputation: They have positive reviews and references from a balance of both owners and tenants

Unreliable Property Managers exhibit red flags that suggest inefficiency and a lack of accountability, putting your investment at risk:
* Poor communication: You may experience slow response times, ignored calls/emails, or have tenants calling you directly with complaints because they cannot reach the manager
* Neglectful maintenance: They neglect routine maintenance and inspections, causing minor issues (like a small leak) to escalate into costly repairs. They may not have a clear system for handling repair requests or vetting contractors.
* Inadequate tenant screening: A lack of thorough screening leads to frequent tenant turnover, difficulty collecting rent, and potential property damage, resulting in inconsistent cash flow.
* Hidden fees and vague contracts: The contract may be overly complex or lack clear terms, allowing for undisclosed fees (e.g., markups on maintenance, excessive renewal fees) that drain your profits.
* Lack of accountability: They may have poor online reviews with consistent themes of unresponsiveness or unfair charges, and they might not be registered or licensed correctly with local authorities.
* Suspicious practices: Red flags can include requesting unusual payment methods (wire transfers, gift cards), pressure to sign long-term contracts with high cancellation fees, or an unwillingness to provide references or a physical office address.

12/19/2025

Xmas hours:
December 22 & 23: 8:30 am to 4:30 pm
December 24 - 26: CLOSED
December 29 - 31: 8:30 am to 4:30 pm
January 1: CLOSED

12/15/2025

Tips for 1st time landlords:

Screen tenants carefully:
Finding the right tenant is one of the most important responsibilities you'll have as a landlord.
To effectively screen tenants for your rental property, establish clear rental criteria, pre-screen applicants using a rental application, run credit and background checks, verify income and employment, check previous rental history, and contact references.

Pricing your rental:
Pricing your rental at the rent price that makes sense in your location can mean the difference between vacancies & attracting good tenants.

Create a lease agreement:
Your lease agreement is a legally binding document that outlines the terms & conditions of the rental.
It should clearly outline the terms of the rental, including rent payment schedules, security deposits, maintenance responsibilities and pet policies.
Ensure your lease complies with Landlord-Tenant laws and leaves no room for misunderstandings.

Know the laws:
Being familiar with the Residential Tenancy Act will allow for a good Landlord-Tenant relationship, that is based on mutual respect, communication and understanding.

Inspect the property regularly:
Inspections are vital for maintaining the condition of your rental property.
They allow you to address any issues before they become major problems

Respond promptly to maintenance requests:
Timely responses are key to managing your rental property effectively.
They not only keep the property in good condition but also show tenants that their comfort and concerns are taken seriously.

If managing your property feels overwhelming, it might be time to consider hiring a property management company.

12/08/2025

What is a property manager?
A property manager is a licensed professional who is responsible for overseeing the daily operations of rental properties on behalf of property owners. Their duties include managing tenants, handling maintenance and repairs, marketing properties, and ensuring legal compliance. Property managers serve as the crucial link between property owners and tenants, ensuring that both parties are satisfied and that the property remains profitable.

What are some qualities that a property manager should possess?
- strong communication skills both written and oral;
- excellent organization skills;
- thorough knowledge of relevant Landlord-Tenant Laws;
- efficient financial and vendor management;
- adaptability, problem solving, negotiation and conflict resolutions
skills;
- effective time management and attention detail originated; and
- integrity (the quality of being honest and having a consistent and uncompromising adherence to strong moral and ethical principles and values).