10/09/2024
TL;DR: My clients were turned down for a mortgage for a silly reason; I dug through policies and like a pitbull wouldn’t let go until they were approved.
When mortgage insurers declined my clients not for any reason other than being in Canada without PR for longer than 5 years, we were upset. 😭 In that moment I felt embarrassed to be Canadian.
Everything I read from CMHC (Canada Mortgage and Housing Corp) and the Ministry of Finance indicated that they were perfect candidates to buy, financially capable and clearly fitting into the exception on foreign buyers, with a long work visa ahead, and an exception as a provincial nominee from having to pay the NRST (non resident speculation tax - a whopping 25% 🚨) There was no issue with the lender.
Just this random rule seemingly out of nowhere that the newcomer program from the mortgage insurers had a limit of 5 years.
If you’re unfamiliar, anyone with a down payment less than 20% needs to also get mortgage insurance, an extra fee added to your overall mortgage.
My clients said Carol we don’t read this rule anywhere. Me either. I request clarification. The mortgage broker forwards me the private mortgage insurers policy from Sagen, which states the limit. Ok, I say, but where is the government policy? No specific answer to this. Only it is what it is and the mortgage insurers are all the same. But I’m tenacious and won’t believe it until I read it from a .gov site.
I call CMHC, the federal mortgage insurer and am told, they have no such 5 year limit.
I give this information to our mortgage broker and request she asks the lender to go through CMHC. She says they probably already have, doesn’t expect this to work, but after my repeated requests she agrees. This is her turn to shine - the lender who had approved them initially before hearing no from Sagen wouldn’t even touch the file to try. She has to go to multiple lenders before she finds someone who will go through CMHC.
Voila, approved. ✅
I’m not stopping here. I’ve since talked with the regional director of Sagen, who was dismayed to learn their policies don’t match CMHC, and who is now going to be trying to change this on a national level with his company. I don’t want anyone else to hear “no” when it could easily be a “yes”. Lenders, mortgage brokers, need to be educated that not all mortgage insurers are the same. I hope I’ve saved at least one extra family from this issue. 💪
I don’t normally show up for signing mortgage documents, but it felt appropriate here and I played translator. My Spanish isn’t perfect but together we bridge the gap. 😊