ResidentOps Studio

06/23/2026

Join us on July 14th to learn all things insurance - whether you are a landlord, property manager or real estate investor - this one’s for you!

Santiago Pinto has deep insurance knowledge and I have deep rental operations knowledge. We are also both private landlords and understand the caveats and complexities of how insurance intersects with property operations.

Join us for an engaging conversation, a delicious lunch and some Sarnia-Lambton networking.

Thank you Sarnia Lambton Chamber of Commerce for hosting.

06/17/2026

06/17/2026

Great discussions and dialogue today at the Social Issues Are Business Issues symposium hosted by the St. Thomas & District Chamber of Commerce and held at CASO Station in St. Thomas.

The day brought together leaders from business, housing, health care, social services, policing, and municipal government to discuss the connection between housing, mental health, addictions, homelessness, and economic development.

One of the key messages throughout the day was that housing alone isn't enough. Long-term solutions require collaboration, coordinated supports, and strong community partnerships.

A highlight for me was the Chamber CEO panel moderated by Paul Jenkins. We heard from Ryan Donally (Windsor-Essex Chamber of Commerce), Jill Dennis-Raycroft (Belleville Chamber of Commerce), and Paul Markle (Barrie Chamber of Commerce). Hearing perspectives from communities across Ontario was a valuable reminder that many of the challenges we face are shared—and so are the opportunities to learn from one another.

Thank you to Pete Bombaci of GenWell for keeping the conversation grounded in the importance of human connection, and to all of the speakers who contributed their insights throughout the day.

Thank you as well to the Sarnia Lambton Chamber of Commerce for extending this opportunity to its members.St. Thomas & District Chamber of Commerce Sarnia Lambton Chamber of Commerce Rob Flack CASO Station

06/05/2026

Happy Friday! ☀️🕶️

I'm still feeling the momentum from last week's Rental Housing Canada Conference and reflecting on the many conversations, ideas, and lessons shared throughout the event.

One theme stood out to me clearly:
We are in an operator's market.
For years, growth and demand often carried the industry forward.

Today, success looks different.
Residents have choices. They work from home, spend more time in their communities, and want stability, convenience, connection, and a place that genuinely feels like home.

The organizations that will continue to thrive are the ones that are intentional about operations.
✔️ Responsive maintenance
✔️ Clear communication
✔️ Technology that makes life easier
✔️ Amenities people actually use
✔️ Spaces that create community and connection
A welcoming gathering space, outdoor seating area, thoughtful resident communication, and great service can often create more value than a long list of amenities that sit empty.

Whether you own or manage one rental suite or thousands, well-designed and well-executed operations matter.
The conference was also a powerful reminder that rental housing is about much more than buildings.
Landlords, developers, property managers, suppliers, and industry partners all share a common purpose: creating quality housing and stronger communities across Canada.

Building it.
Operating it.
Maintaining it.
Improving it.
This work isn't easy, but it is meaningful.

I left Ottawa energized by the people and organizations committed to doing this work well and investing in rental housing for the long term.
Operations isn't just part of the business anymore.
Operations is the edge.

06/03/2026

Client Spotlight ✨

First North Property Management
One thing that always stands out to me in property management is when a team genuinely cares about the people and communities they serve — and that was immediately clear during my recent visit with the team at First North Property Management in Sudbury.

Serving communities across Northern Ontario including Sudbury, North Bay, Haileybury, Timmins and surrounding areas, the First North team continues to build strong momentum focused on operational excellence, resident experience, and continuous improvement.

From leasing and maintenance to communication, systems, and day-to-day operations — their team is deeply committed to strengthening how they support both residents and property owners.

What I appreciated most was how welcoming, engaged, and motivated the entire team was. There’s a strong culture of collaboration and a genuine desire to keep improving — and that kind of energy matters.

ResidentOps Studio is proud to be working alongside the First North team as they continue enhancing operations and strengthening the resident experience across Northern Ontario.

Thank you to the entire First North team for the trust and partnership — excited for what’s ahead! ✨

05/27/2026

ResidentOps Studio is proud to attend and support this year’s Rental Housing Canada conference in Ottawa!

It’s energizing to be here this week in Ottawa amid the owners, operators and key stakeholders in Canada’s multi-residential space.

Hats off to Lynzi Michal, Ashley Peroff, Tony Irwin and their entire team on coordinating the event - great mix of education, conversations, asset tours and vendor tradeshow.

And shout out to Theresa Dimenn, Nevin Dunn and Mairi McKinnon for your insights this morning during our panel conversation on Designing Accessibility in rental housing.

05/22/2026

Happy Friday 🩷

A pretty surreal moment seeing myself featured in this month’s London Inc. Magazine Women in Business issue.

If you had told me back in 2003–2004 — when I was searching the Western University job board — that I would end up building a 20+ year career in the rental housing industry, I never would have believed you.

And if you had told me a year ago that I would be approaching four months as the owner of ResidentOps Studio, I would have thought that sounded completely crazy too.

What started as a small idea sitting quietly in the back of my mind for nearly 10 years is now a real business, real projects, real clients, and real momentum. That’s both exciting and humbling. Most days I flip flop between excited and terrified, but I am going to keep on keeping on.

A huge thank you to everyone who has followed along with this journey, shared advice, opened doors, encouraged me, supported me, collaborated with me, and reminded me — many times — that ResidentOps Studio was not a crazy idea.

I’m incredibly grateful for the people in this industry and community who continue to believe in me and the work I’m building. And this is just the beginning!

You can read the current issue of London Inc. Magazine here: https://lnkd.in/ekJu8Dtn