02/08/2026
Guest Experience Specialist
📍 Ayia Napa, Cyprus
🕒 Full-time | Seasonal Position until the End of December
Join the STAY Team!
At STAY Short Lets, we create exceptional holiday experiences across Cyprus by managing a growing portfolio of premium holiday homes.
We're looking for a Guest Experience Specialist to join our growing team.
This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow professionally. Every day brings new challenges, so we're looking for someone who is proactive, resourceful, and able to work independently while remaining a supportive team player.
This is more than a customer service role - it's an opportunity to develop your skills, take ownership of your work, and grow alongside one of Cyprus' fastest-growing property management companies.
Your Role
As a Guest Experience Specialist, you'll play a key role in ensuring every guest enjoys a smooth and memorable stay while building strong relationships with our property owners.
Your responsibilities will include:
* Delivering outstanding support to guests before, during, and after their stay.
* Communicating with guests and property owners via phone, email, and messaging platforms.
* Managing booking enquiries and operational requests.
* Coordinating with internal teams to resolve maintenance and property-related issues efficiently.
* Supporting smooth check-ins and check-outs.
* Solving problems quickly and professionally while maintaining an exceptional guest experience.
* Building positive, long-term relationships with guests and property owners.
* Working independently, taking ownership of tasks, and contributing to the continuous improvement of our operations.
What We're Looking For
We're looking for someone who is:
* Fluent in English (written and spoken).
* Friendly, professional, and confident communicating with people.
* Proactive, self-motivated, and able to work independently.
* Organised and comfortable managing multiple tasks in a fast-paced environment.
* A strong problem solver with excellent attention to detail.
* Passionate about delivering exceptional customer service.
* Experienced in Customer Service, Hospitality, or Property Management (preferred but not essential).
* Speaking additional languages is a plus.
What We Offer
Seasonal position until the end of December.
* Net salary: €1,200 per month
* 5 working days per week
- 8-hour shifts:
09:00–17:00 (Office shift)
15:00–23:00 (Remote shift)
- Rotating schedule
* Flexibility to request a preferred day off or preferred shift on specific days
* Public holidays paid at double rate
* 13th salary
* Paid annual leave
* GESY medical insurance and Social Insurance contributions
* A supportive and collaborative team environment
* Continuous learning and professional development
* Opportunities for career growth and increased responsibility
* A modern, technology-driven workplace where you'll work with leading hospitality platforms and innovative AI tools
* The opportunity to make a real impact in a fast-growing company
Ready to Join Us?
If you're proactive, eager to learn, enjoy solving problems, and want to build a career in hospitality, we'd love to hear from you.
Join STAY and help create unforgettable experiences for guests from all around the world.
PLEASE SEND YOUR CV TO: [email protected]
