El Gouna Careers

El Gouna Careers El Gouna had started as one man’s search to find the most beautiful spot on the seaside to build a house & small boat jetty.

El Gouna’s parent company found that beautiful spot, conveniently located just north of Hurghada on the west coast of the Red

05/04/2026

We are hiring a Community Care Executive in El Gouna, if you are interested please send your CV to [email protected]

Job Description:

• Handle and manage customer cases end to end through CRM systems
• Act as a coordination point between different departments to ensure timely resolution of customer requests
• Follow up on open cases and ensure closure within defined SLAs
• Maintain accurate and up-to-date records of all customer interactions and case progress
• Address customer concerns with a proactive, solution-oriented approach
• Escalate complex or high-priority issues to senior team members when needed
• Support in improving customer experience by identifying recurring issues and suggesting improvements
• Ensure compliance with internal processes, workflows, and service standards

Qualifications:

• Bachelor’s degree in business administration or a related field
• Good command of English (spoken and written)
• Strong communication and interpersonal skills
• High sense of ownership and accountability
• Ability to handle multiple cases and prioritize effectively
• Proficiency in CRM systems and Microsoft Office applications
• Problem-solving mindset with attention to detail
• Previous experience in customer service & community management is an advantage.

04/02/2026

We are hiring an Electrical Engineer, if you are interested please send your cv to [email protected]

Electrical Engineer - Job Requirements:
• Bachelor's Degree in Electrical Engineering (Power Department)
• 2-3 years of experience in Medium Voltage Networks, Power, and Distribution Transformers
• Excellent competency in using electrical engineering software such as AutoCAD and ETAP
• Excellent communication skills.
• Self-motivated.
Work Conditions:
• Location: El Gouna, Hurghada - Egypt
Working Hours: 4:00 PM to 11:59 PM (Second Shift)

30/12/2025

We are seeking a strategic and data-driven Loyalty Program Manager to own the end-to-end strategy, ex*****on, and P&L of the loyalty program. This individual will be responsible for launching and scaling a best-in-class program that serves as a key pillar of our strategy to enhance customer experience, drive incremental revenue, and deepen our relationship with residents, homeowners, and visitors. The ideal candidate is a commercially minded leader who is passionate about using data to build lasting customer relationships.
Key Responsibilities

•Develop and own the annual program strategy, including financial forecasting, budget management, KPI setting, and full P&L responsibility.
•Analyze member data to uncover behavioral trends, segment the customer base, and translate complex datasets into actionable strategies for personalization and targeted offers.
•Design and execute multi-channel marketing campaigns to drive member acquisition, foster engagement, and incentivize high-value behaviors.
•Continuously optimize the program's value proposition—including earn/burn mechanics, tier benefits, and rewards—to ensure a compelling and differentiated member experience.
•Act as the primary point of contact for all internal stakeholders and external merchant partners, ensuring seamless program integration and maximizing mutual value.
•Prepare and present regular performance reports and strategic recommendations to senior leadership, detailing program KPIs, financial impact, and competitive analysis.
•Serve as the ultimate advocate for the program member, ensuring a seamless, valuable, and premium experience across all digital and physical touchpoints.

Required Qualifications
•8-10 years of professional experience in loyalty program management, with demonstrable success in designing, launching, and/or managing a multi-partner loyalty program.
•Bachelor’s degree in marketing, Business Administration, Economics, or a related field.
•Proven experience managing a P&L or a significant marketing budget, with a strong ability to build and manage a financial model.
•Direct experience working with major loyalty technology platforms.
•Experience in hospitality, integrated resorts, premium retail, or real estate sectors.
Core Competencies
•Expert ability to analyze complex datasets, interpret trends, and make data-driven decisions to drive business growth.
•A deep understanding of the business drivers behind loyalty, such as customer lifetime value (CLV), ROI, and incremental revenue.
•A genuine passion for understanding and serving the customer, with a deep appreciation for what builds true loyalty.
•Exceptional communication and interpersonal skills, with the ability to present complex information clearly and influence senior leaders and external partners.
•Strong organizational skills with the ability to manage multiple priorities and complex projects in a fast-paced environment.
•Creativity in designing unique and compelling loyalty initiatives.
Professional Certifications (Highly Desirable)
•Certification as a Certified Loyalty Marketing Professional™ (CLMP) from The Loyalty Academy.
•Relevant certifications in Customer Experience (e.g., Forrester CX Certification, CCXP

If you are interested please send your CV to [email protected]

01/12/2025

We are hiring a Client Relations Manager, gouna based if you are interested please send your CV to [email protected]

Job Purpose
Providing Premium treatment to clients by answering their inquiries, requests, and complaints promptly and professionally to ensure clients’ satisfaction. The role is also responsible for the handover process of units to ensure smooth handover and monitor the documentation process.
Key Responsibilities
Maintain client relations strategies (including clients’ profile history), operation plan, and set the team’s performance standards.
Ensure that all processes, functions, and systems are in place to ensure that premium service is provided to the clients.
Establish a strong relation of trust with clients, through various channels, by professionally answering inquiries, settling disputes, and resolving issues in compliance with the OD’s policies and procedures, legal requirements, and health and safety regulations.
Conduct periodical site visits to monitor and report the progress and increase awareness on actual situations going on.
Provide the head of department with a monthly consolidated report covering major activities carried out and the progress realized.
Conduct pre-inspection checks before soft handover and final handover to ensure that the property is in a presentable state.
Ensure a proper handover process; smooth handover of units, snagging inspections, communication with concerned departments to resolve all issues including units’ delivery delays, and proper documentation reflected on CRM.
Design reporting system, and escalation process and plan to insure constant monitoring of the workflow and performance.
Liaise and follow up on all legal cases with the Legal Department.
Coordinate Handover of ready units with Projects Management Department.
Communicate with the QC team to ensure snagging issues are rectified to the correct standard.
Maintaining excellent track of the extra costing sheets resulting from modification and general requests for assigned units.
Communicating with clients, external professionals, as well as other departments to ensure smooth and correct deliveries of landscaping projects.
Provide recommendations for ongoing maintenance of softscape elements, and any conditions that could affect a project’s cost or schedule.
Stay informed about industry trends and sustainable landscaping techniques.

01/12/2025

We are hiring a Water Plants Assistant Manager, if you are interedted, please send your CV to [email protected].

key requirements:
• Must hold a Bachelor’s degree in Engineering.
• Must have hands-on experience in operating and maintaining RO desalination plants.
Proposed Roles & Responsibilities for the Assistant Manager – RO Desalination Plant:
• Oversee the daily operation of the RO plant and ensure smooth, continuous production.
• Perform and supervise corrective and preventive maintenance activities for all RO units and associated equipment.
• Follow up on daily measurements, logs, and performance records to ensure proper plant functionality.
• Ensure the production quality of the water meets company standards and regulatory requirements.
• Monitor, review, and adjust RO parameters (pressure, flow rates, recovery ratios, chemical dosing, etc.) as needed.
• Ensure the availability of all required spare parts, consumables, and tools.
• Follow up on chemical and material inventory in the stores, and coordinate timely replenishment.
• Lead troubleshooting activities during plant abnormalities or performance drops.
• Coordinate with the laboratory team for regular water quality testing and take action if deviations occur.
• Prepare and submit daily, weekly, and monthly operation reports.
• Ensure compliance with HSE (Health, Safety & Environment) standards inside the plant.
• Supervise plant operators and technicians and ensure proper training and adherence to SOPs.
• Support management in planning plant improvements, upgrades, and energy/efficiency optimization.
• Coordinate with the Ministry of Water Resources and Irrigation to complete the procedures and obtain the required permits for the plant’s groundwater wells.

10/11/2025

We are hiring a Senior Cost Control Engineer, if you are interested please send your CV to [email protected]

Job Summary:
The Cost Control Engineer is responsible for tracking and controlling real project costs and service expenditures. The role focuses on monitoring actual costs, reviewing service prices in Archibus, and providing accurate cost reporting to support effective decision-making and cost efficiency across projects and facilities operations.
Key Responsibilities:
•
Track and record actual project costs, including labor, materials, equipment, and subcontractor expenses.
•
Review and verify service prices in Archibus to ensure alignment with vendor contracts and actual invoices.
•
Validate unit costs, quantities, discounts, and adjustments for all services .
•
Identify discrepancies between recorded costs and actual service delivery, and coordinate corrective actions.
•
Update Archibus records with approved real costs, maintaining accurate documentation for audits.
•
Generate reports on project and service costs, analyze trends, detect anomalies, and support cost control decisions.
•
Conduct periodic reviews of service rates and project costs to ensure accuracy and compliance with contracts.
Collaborate with project managers, site engineers, procurement, and finance teams to monitor expenditures and improve cost efficiency.

Qualifications & Skills:
•
Bachelor’s degree in engineering (Civil, Mechanical, Electrical, or related field).
•
Proven experience in project cost control and service cost management .
•
Strong analytical and numerical skills with high attention to detail.
•
Proficiency in MS Excel and project cost tracking software (e.g., Primavera P6, SAP).
•
Good coordination and communication skills for working with multidisciplinary teams.
•
Knowledge of project management processes and facilities operations is preferred.

10/11/2025

We are hiring a Senior Site Engineer, if you are interested, please send your CV yo [email protected]

The Site/Field Urban Planner acts as the primary on-site representative responsible for assessing existing urban conditions, coordinating with multidisciplinary teams, and ensuring that redevelopment or infrastructure improvement projects are practical, safe, and aligned with operational and community needs.

Key Responsibilities:
1. Site Visits & Assessments:
Conduct regular site inspections to evaluate existing conditions, identifying areas requiring upgrades, repairs, or redevelopment. Document observations and provide recommendations for improvement.
2. Traffic & Road Management Planning:
Prepare and coordinate Traffic Management Plans (TMPs), Road Closure Plans, and Detour/Rerouting Strategies for projects that affect roadways, bike lanes, or pedestrian routes. Ensure all plans comply with safety standards and minimize disruption to the community.
3. Coordination with PM & QA/QC Teams:
Collaborate closely with the Project Manager and QA/QC departments to align construction activities with project schedules, quality standards, and site safety requirements. Ensure that proposed site changes are feasible and compliant with regulations.
4. Interdepartmental Communication:
Liaise with departments such as Security, Water Networks, Electrical, Maintenance, Greenscaping and RBL to identify operational challenges, infrastructure constraints, and opportunities for coordinated redevelopment.
5. Idea Generation & Concept Feasibility:
Work with the Urban Planning Team to propose site-specific upgrades and redevelopment concepts, balancing design intent with operational practicality and maintenance needs.
6. Data Collection & Reporting:
Gather field data, community feedback, and infrastructure performance information to support decision-making and project prioritization. Prepare reports and visual documentation for internal review.
7. Design & Construction Integration:
Provide technical feedback on design feasibility for outdoor spaces, ensuring integration with landscaping, pedestrian pathways, and public realm features. Verify that implemented designs maintain accessibility, safety, and long-term functionality.

Qualifications:
• Bachelor’s degree in urban planning, civil Engineering, or a related field.
• 3–5 years of experience in site planning, infrastructure redevelopment.
• Strong understanding of road design, urban mobility, and construction phasing.
• Ability to review and assess workmanship quality, materials, and detailing during ex*****on.
• Excellent communication and coordination skills across multidisciplinary teams.
• Proficiency in AutoCAD, Primavera, MS Projects

Address

El Gouna Headquarters
Hurghada
84513

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Sunday 9am - 5pm

Telephone

20 65 3549 702

Website

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