11/10/2026
⚠️ IMPORTANT MESSAGE TO OUR GUESTS
We have been made aware of fraudulent WhatsApp messages and emails being sent to holidaymakers, requesting payments or personal information and sometimes threatening to cancel their bookings.
These messages are NOT from Snow and Trek.
The issue relates to a security breach involving our external booking management software provider - Avantio and NOT Snow and Trek directly, . Avantio has confirmed that the identified security vulnerability was fixed on 9 October, although its investigation is continuing.
✅ Your Snow and Trek booking remains secure and confirmed.
✅ You do not need to make any unexpected payments to keep your reservation.
⚠️ If you receive a suspicious message, DO NOT click on any links or provide payment details.
Even if the message mentions your accommodation or booking dates, it may be fraudulent.
If you’re unsure about anything, please contact us directly:
📧 [email protected]
📧 [email protected]
📞 +33 (0)4 50 75 14 22 (Office)
📞 +33 (0)6 85 36 25 13 (Office Mobile)
We’re contacting our guests directly and taking this matter very seriously.
Your holiday is in safe hands with Snow and Trek.
The Snow and Trek Team 🏔️