18/08/2026
📢 A POLITE BUT IMPORTANT REMINDER
We absolutely love what we do and we’re incredibly grateful for the amazing clients who respect our time, our team and our business. 🩷
However, we do need to address something.
Our Terms & Conditions are there for a reason and apply to every client. Unfortunately, we’re increasingly having to chase late payments or deal with agreed terms not being followed.
We’re a small business — not a big company with an accounts department. When payments aren’t made on time, we personally have to spend our evenings chasing money we’ve already worked for.
Going forward, we will be much stricter with our policies:
✨ Payment must be made within the agreed timeframe.
✨ Our cancellation policy must be respected.
✨ Repeated late/non-payment may result in your cleaning slot being cancelled.
✨ By booking with Time2Shine, you are agreeing to our Terms & Conditions.
We will always be fair, understanding and approachable when genuine circumstances arise — communication goes a long way. But unfortunately, repeatedly ignoring our terms or making us chase payment isn’t fair on us or our team.
We turn up, work hard and provide the service we’ve agreed to — all we ask is that the same respect is shown in return. 🩷
Thank you as always to the huge majority of our clients who are absolutely brilliant. We appreciate you more than you know! 🫶
