DWP Housing Partnership

27/08/2026

Our AI Telephone Service Is Here! 🤖📞

Need to manage your tenancy outside of office hours? Our new AI-powered telephone service is available 24/7, giving tenants a quick and convenient way to access support whenever they need it.

With the new service, you can:

💳 Make a rent payment securely
💰 Check your rent balance
🔧 Report repairs and maintenance issues
🚨 Report anti-social behaviour (ASB)
❓ Make general enquiries
🏠 Get information about your tenancy
🕐 Access support day or night

Whether you need to make a payment in the evening, report an issue at the weekend, or simply need some tenancy information, help is now just a phone call away.

📞 Simply call us on 01202 301244 and follow the prompts.

We’re always looking for ways to make our services more accessible, flexible and convenient for our tenants. Why not give our new AI telephone service a try? 💙

Call now to connect with business.

27/08/2026

H O M E M O V E B O X

A little something for you ❤️📦

Moving home can be a busy time, so Home Move Box have put together a selection of useful essentials and tasty treats to help make things that little bit easier. 🏡✨

Throughout this month, new tenants moving into a DWP Housing Partnership property can receive one of our home move boxes.

Available throughout the month, subject to availability. Once they’re gone, they’re gone! ❤️

27/08/2026

☀️ S U M M E R B A N K H O L I D A Y☀️

Our offices will be closed on Monday 31st August for the Summer Bank Holiday.

We will reopen as normal on Tuesday 1st September.

If you have an emergency repair during this time, please call 01202 301244 (24 hours).

For non-emergency enquiries, please visit www.dwphousing.co.uk.

We hope you all have a lovely Bank Holiday weekend! ❤️🖤

22/07/2026

T H R O W B A C K

Taking it back to an unforgettable team day out back in May! ⚽🙌

As proud shirt sponsors of AFC Bournemouth, we had the pleasure of attending the Bournemouth vs Crystal Palace match for a fantastic day of football, team spirit and great company.

One of the highlights was meeting Marcos Senesi, grabbing a photo with him, and being presented with a signed Bournemouth AFC shirt – a brilliant keepsake from a memorable occasion! 👕✍️

A huge thank you to everyone involved for making it such a special experience. Here's to more moments like these! 🍒⚽

22/07/2026

H O M E M O V E B O X

A Little Something for You ❤️📦

Moving home can be a busy time, so have put together a little box of goodies to help make the move that little bit easier.

Throughout this month, new tenants moving into a DWP Housing Partnership property will receive one of these boxes, packed with a few useful essentials and treats.

These boxes are available throughout the month, subject to availability, so once they’re gone, they’re gone!

We hope you enjoy your little something from us. 🏡✨

06/07/2026

N E W T E L E P H O N E S E R V I C E

📢 Our New AI Telephone Service Is Now LIVE! 📢

We're delighted to announce that our new AI-powered telephone system is now fully operational and ready for tenants to use.

Available 24 hours a day, 7 days a week, our automated service makes it easier than ever to access important tenancy services whenever you need them.

You can now:
✅ Pay your rent securely over the phone
✅ Check your rent balance
✅ Raise maintenance requests
✅ Report ASB issues
✅ Make general enquiries
✅ Access information about your tenancy
✅ Receive support anytime, day or night

Making payments has never been easier. Tenants can now use the AI telephone system to make rent payments quickly and securely, without needing to wait for office opening hours.

Simply call our usual telephone number and follow the prompts to get started.

We're committed to improving our services and providing convenient, accessible support for all our tenants. Give it a try today and experience our new AI telephone service for yourself!

03/07/2026

W O R L D C U P 2 0 2 6

📢 Customer Notice - Temporary Opening Time Changes

To support our team following England’s World Cup fixtures, we will be operating slightly later opening hours on Monday 06th July.

🗓️ Monday 06th July

Maintenance Department:
Open from 9:30am - 17:00pm

Front Office:
Open from 10:00am - 17:30pm

For reference, our usual opening hours are:

🛠️ Maintenance Department: 8:30am - 17:00pm
🏢 Front Office: 9:00am - 17:30pm

We appreciate your patience and look forward to assisting you during these adjusted hours.

Come on England!🏴󠁧󠁢󠁥󠁮󠁧󠁿🦁

03/07/2026

N E W R E N T P A Y M E N T S E R V I C E

📞 Pay Your Rent Over the Phone with Our New AI Telephone Service

Paying your rent has never been easier. Our new telephone service is available 24/7, allowing you to make a payment quickly and securely whenever it suits you.

Simply call 01202 301244, follow the prompts to get started and tell the AI operator what you would like to do…

Examples include:
✅ “I’d like to make a payment”
✅ “I want to pay my rent”
✅ “Make a rent payment”
✅ “Pay my account balance”

To help the system find your account, you’ll need to provide some of the details we hold on file, such as:

🏠 Tenant ID - this was recently provided to all residents via letter
📞 Telephone Number
📍 Postcode

The system will use a combination of these details to securely match your account before taking payment.

Benefits of our new payment service:
✔ Available 24 hours a day, 7 days a week
✔ Safe and secure payment processing
✔ No need to wait for office opening hours
✔ Fast and convenient from any phone

If you’re unable to access online services, our telephone payment system provides a simple alternative for managing your rent payments.

📞 Call 01202 301244 to make a payment today.

30/06/2026

W O R L D C U P 2 0 2 6

📢 Customer Notice – Early Office Closure

To support our team as they cheer on England in tomorrow’s World Cup fixture against DR Congo, our offices will be closing earlier than usual.

📅 Wednesday 1st July

Maintenance Department:
🕟 Open from 8:30am – 16:30pm

Front Office:
🕟 Open from 9:00am – 16:30pm

For reference, our normal opening hours are:

🛠️Maintenance Department: 8:30am – 17:00pm
🏢Front Office: 9:00am – 17:30pm

We apologise for any inconvenience this temporary change may cause and thank you for your understanding. If you need to contact us, please do so before 16:30pm where possible.

Come on England! 🦁⚽

24/06/2026

📢 Our New AI Telephone Service Is Now LIVE! 📢

We're delighted to announce that our new AI-powered telephone system is now fully operational and ready for tenants to use.

Available 24 hours a day, 7 days a week, our automated service makes it easier than ever to access important tenancy services whenever you need them.

You can now:

✅ Pay your rent securely over the phone
✅ Check your rent balance
✅ Raise maintenance requests
✅ Report ASB issues
✅ Make general enquiries
✅ Access information about your tenancy
✅ Receive support anytime, day or night

Making payments has never been easier. Tenants can now use the AI telephone system to make rent payments quickly and securely, without needing to wait for office opening hours.

Simply call our usual telephone number and follow the prompts to get started.

We're committed to improving our services and providing convenient, accessible support for all our tenants. Give it a try today and experience our new AI telephone service for yourself!