21/05/2026
Big moment for everyone involved with DASH Services
We’re incredibly proud to see our innovative ‘Call Before You Serve’ service recognised in the government publication:
https://www.gov.uk/government/publications/toolkit-and-guidance-for-developing-homelessness-strategies-and-action-plans
For those who may not know, ‘Call Before You Serve’ was created by DASH to do something simple but powerful:
* Prevent homelessness before it happens
*Support landlords and tenants to resolve issues early
+Reduce unnecessary possession action
*Keep tenancies sustainable within the PRS
*Help local authorities manage demand through practical intervention
*Help Landlords feel valued
Being name checked in a national strategic document is more than recognition of a service - It’s recognition that prevention-led partnership working in the PRS really does work.
At a time when housing pressures continue to grow, services like ‘Call Before You Serve’ show the value of early engagement, mediation, advice and collaborative problem solving rather than waiting for crisis point.
This acknowledgement reflects the hard work of the DASH team, local authority partners and stakeholders who continue to champion better outcomes for landlords, tenants and communities alike. – check out the DASH Services' website for what else we have been up to !
DASH Services has always focused on practical innovation that delivers measurable impact across the PRS, and it’s fantastic to see that approach gaining wider national attention.
I hope Helen Delaney will be looking down on my team with relief that we didn’t mess it up 😉
Jennifer Allen
A toolkit and guidance for developing homelessness Strategies, Action Plans and Long-Term Rough Sleeping Partnership Plans.