07/09/2026
Dear Customers,
I’m going to say this once and once only.
We are currently extremely busy and are working as quickly as we possibly can, while still maintaining the quality and care you expect from us.
We are receiving an increasing number of demanding requests regarding bookings and availability. We completely understand that circumstances can change, but please remember that we cannot always accommodate last-minute changes or requests.
We have 23 cleans tomorrow and the same again on Wednesday, and we are currently booked up until October, with October already around 60% full.
We also have work requests currently in the pipeline from directors of Kemball Container Services, Felixstowe, and additional big job request at GMA Warehousing -(Already a regular client) These are substantial jobs, and we need to make sure we can accommodate them without continually moving other customers around.
📅 Bookings
If you have a booking with us, please try your best to stick to the agreed date.
When a slot is booked for you, that slot could otherwise have been offered to somebody else who is waiting.
We absolutely understand that things happen and plans can change — just please let us know as soon as possible.
I have recently removed a customer from our books after repeated occasions of being messed around. On this particular occasion, we had contacted them 8 weeks in advance with their next scheduled date, which they agreed to. They then went away for a few days and subsequently told us we had missed them again, suggesting that perhaps we should give more notice in future.
We had already given 8 weeks’ notice.
If you agree to a booking, please put it in your diary or calendar. We cannot be responsible for reminding customers indefinitely or for missed appointments where plenty of notice has already been provided.
💷 Payments
Payments are also becoming an increasing source of administration and wasted time.
If you are having difficulty paying, please just tell us. We are reasonable and will always try to work with you where we can.
What is frustrating is simply not paying, ignoring payment requests or repeatedly avoiding reminders.
We have regular customers who pay immediately, and some who even pay before we visit. Obviously, our business customers who have agreed payment terms are different, as they have accounts and procedures that need to be followed.
But for everyone else, please remember that we are a business, not a charity. We have wages, equipment, vehicles, insurance, fuel and plenty of other overheads to pay, just like everyone else.
Going forward, customers who repeatedly mess us around, fail to communicate, or continually avoid payment reminders will simply be removed from our client database.
Finally, I want to say that we genuinely appreciate all of our good, reliable customers. We work extremely hard to keep everyone happy and provide a quality service, but we also need customers to respect our time and the bookings we have in place.
And to be absolutely clear — if you speak to us with attitude or disrespect, we will simply choose not to continue working with you.
Thank you to all of our customers who are patient, understanding and respectful while we work through what is an exceptionally busy period
Kind regards
Shaun
From pristine window cleaning to meticulous garden maintenance, we offer a comprehensive range of services to keep your property looking its best.