Unlike some other agencies out there, we recognise that our industry is primarily about people – which means that we prioritise each customer’s wants and needs first. Of course, properties are important – that’s why we deal in hundreds of transactions every month. But it’s the people behind the deals which really matter: our buyers and sellers; those hoping to rent and those trying to let; people
considering auctioning a property or arranging a mortgage with us. Our focus on people also means that we realise that our staff are our greatest asset. We’ve hand-picked the very best team, who are determined to do all they can to ensure your every need is catered for. Our aim is to establish individual relationships with our clients through a business which is built on energy, agility, professionalism and knowledge. Our enthusiasm shows our clients that we will always do the best for them and with a demonstrable record of success we believe that having local knowledge of the places we operate in gives us the edge over other Estate Agents. Never fearful of thinking outside of the box, our brand reputation has been built on bold choices, with an ongoing commitment to remaining fresh and ahead of the field, motivated by excellence in customer service, supported by the very latest innovations and ideas. After 21 years of leading the market throughout Low Fell & Gateshead, people are still talking about us, and we are still the market leader selling more homes locally than any other estate agent. Our very first property sold just after lunch time on our first day of trading and we’ve never looked back since, I’ll never forget the overwhelming support and goodwill from local residents and businesses, all keen to support a local girl, brave enough to start her own business and bold enough to take a fresh approach. When you’re looking to appoint an estate agent you will be faced with a huge selection of companies to choose from, but what really makes your chosen agent stand out from the crowd? More often than not the wider perception is that we are "all the same", this could not be further from the truth. Essentially all estate agents have the very same tools at their disposal to promote your property, well placed offices, press advertising, internet and buyer mailing lists are just a few. The distinction being that firstly not all agents have the full range of tools, and more importantly, not all agents use their tools to maximum effect. As the market has changed, so have we, in looking at the housing market it became more and more apparent that we needed to deliver a variety of services to meet the individual needs of each customer. This not only includes our established home selling brand, Sarah Mains Residential, but also our Auction brand to meet the needs of customers who need to affect a quick sale, within a secure and fixed timescale. Our executive arm of Fine & Country represents the very best prestige homes throughout the region. Rather than try to fit a property to one single service, the diversity of our approaches ensures customers are best placed with the most appropriate coverage. In developing a strong brand, we have always kept to the principle that a strong estate agent must carefully balance not just their ability to sell, but also their expertise in marketing. Great marketing creates an exceptional platform for the property, which delivers the highest volume of viewings and through extensive exposure leads to the best possible selling price. Sarah Mains has transformed our customers’ experience of dealing with estate agents by understanding what each person is looking for, and how we can best help provide it. Call us today, and we’ll happily talk you through the possibilities.
