Virtual Services Group

24/12/2022

Wishing all our clients, supply partners and colleagues a Merry Christmas and Happy New Year.

29/12/2021

Virtual FM have vacancies in our National Helpdesk based in East Kilbride. If you have experience working in a Helpdesk or call centre environment and enjoy working with people and providing an exemplary customer service then Virtual FM is looking for you!

Key Duties & Responsibilities:
Managing telephone and email enquiries from clients, engineers and contractors on outstanding a and on-going jobs.

Short-listing and resourcing the correct engineer/contractor based on skills set and proximity to work location.

Scheduling engineers and contractors to reactive and planned jobs.

Liaising with suppliers/contractors with regard to queries on purchase/work orders, thresholds and call-out response.

Logging reactive maintenance calls onto a job management system.

Working on the job management system throughout the duration of the day.

Consistently up-dating clients throughout the day.

Ensure accurate and timely allocation of work requests from clients to meet service level agreements.

Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.

Any other duties requested by the Management Team.

Cover holiday/sickness for colleagues.
Assist other team members where necessary.


Personal Skills & Attributes:

Previous experience in a Helpdesk environment.

Previous experience handling phone calls/emails in a timely manner.

Excellent organisational skills and exceptional time management.

Able to work effectively in a team and multi-manage tasks.

Coherent dealing with numbers as role requires prepping jobs for billing to the client.

Self-motivator, methodological and pro-active.

Results/ task orientated attention to detail and accuracy.

Confident & polite manner.

Excellent Customer Service.

21/04/2021

Our Managing Director, Grant Currie, will be talking to Lord Haughey and Sir Tom Hunter this Sunday on the Go Radio Business Show. Discussing how he founded Virtual Services and discussing our community work projects, Virtual Purpose.

11/04/2021

Virtual FM are really pleased and happy to confirm our award of Investors In People with Silver Status. This recognises all the hard work and commitment to our people strategy and during our continued growth over the last few years. A big thank you to all colleagues who took time out to participate in the process. Also, a big thank you to Ande Macpherson and Sarah Coochey at Investors In People for all their guidance. #

01/03/2021

Thank you to East Ayrshire Council for recognising a charity we are proud to support.

06/02/2021

We are absolutely thrilled to launch our new Virtual Purpose scheme next week. In partnership with Glasgow City Mission, Virtual Purpose offers a structured employment opportunity with Virtual FM for refugees, asylum seekers and those who are homeless. Virtual Purpose aims to give purpose, support and encouragement to those who are seeking work irrespective of barriers or obstacles. We start on Monday and will welcome two refugees into the Virtual family giving them work opportunities, mentoring and training. We hope to inspire other organisations to do so too and follow us on this journey.

05/02/2021

Virtual FM is hiring. Please see our current vacancies on our careers page at https://virtualfm.co.uk/careers/

21/12/2020

At Virtual FM, buildings are our area of speciality, but there are many who have lost that roof over their heads and the security of a building they called home.

This year, instead of sending Christmas cards, Virtual FM have donated to Glasgow City Mission to support their work with the homeless at Christmas through accommodation and food services. https://lnkd.in/dgfSGNC

It shouldn’t be just for Christmas! That is why from January, Virtual FM is launching our new Building Services academy. This service is for those who need that helping hand out of homelessness towards a career with funded skills training, work experience programmes and an experienced team keen to help. Our pilot academy training starts in Glasgow in January with Glasgow City Mission as our partner.

We are keen to partner with other organisations and help make this a UK wide initiative and support the homeless.

Emergency overnight accommodation for people who would otherwise sleep rough. From our base in Glasgow we help people affected by homelessness and poverty. Helping children and parents in Govan to fulfil their potential. GET HELP I WANT TO HELP

27/11/2020

Virtual FM drone services offer a non-invasive solution to roof leak detection. Our drones are equipped with thermal technology to identify temperature changes that could indicate water retention in the insulation or moisture trapped between membranes. Our survey provides thermal and photographic tagged data of the leak location for further investigation by our roofing team.

Call us on 0141 465 3397 for further details. Virtual FM delivers national drone surveys.

11/11/2020

Virtual FM have vacancies throughout the UK for cleaning operatives, mobile cleaning supervisors, general fabric engineers and M&E engineers as we continue to mobilise and grow our facilities services.

Please visit our website for more details on current vacancies and how to apply at https://virtualfm.co.uk/careers/