25/09/2026
What happens to the deposit when you switch agents?
This catches more landlords out than you'd think. When a tenancy moves between agents, or into self-management, the deposit has to move with it, protected and on time.
A landlord switching from self-managing to an agent partway through a tenancy is the classic version of this going wrong. The old scheme registration doesn't automatically transfer, and if there's a three-week gap while paperwork catches up, the deposit's technically unprotected for that whole period. The tenant doesn't need to have noticed for it to matter later.
■ Get written confirmation of exactly when protection transfers to the new scheme
■ Check who's holding the prescribed information after the switch
■ Any gap where the deposit sits unprotected is a real risk, however short
■ Claims for an unprotected deposit can reach three times the deposit amount
A five-minute check before you switch anyone saves a genuinely expensive mistake later.