03/11/2021
Tenant Shop, part of the Inchora Group and in the heart of Grantham are looking for self-motivated and driven person to work within our exceptionally busy Quality Assurance and Business Support Team. If you have a professional outlook and want to work in a warm and friendly business environment, you are what we are looking for. We will offer you the opportunity for development and promotion with a real and long-term career within our company.
As a Business Support Executive, you will be responsible for monitoring calls for the business to ensure company standards are met in line with required performance indicators whilst dealing with and monitoring business complaints. You will manage system requirements, by supporting Tenant shop with missing information and administration duties.
This is a remote position working full time hours.
Key Responsibilities:
Listening to and scoring calls against Financial Conduct Authority regulatory requirements
Provide regular coaching/feedback to Agents/Managers and work with them to highlight any concerns with regards to call quality
Attend consistency/calibration sessions
Dealing and responding to customer complaints within 72 hours
Looking into billing enquires on behalf of the letting agent
Dealing with Inbox notifications - managing queries and replies regarding new tenancies
Researching gas and electric suppliers for suppliers and updating our in-house system
Using our online portal to download and send out insurance contracts to customers who have bought a policy through Payment shield
Manipulate data received to upload via our built-in importer
Monitor in-house system and notifications being sent
Monitor and reply to Trust Pilot reviews, contact customers who have as required.
Do you have the following skills and attributes we are looking for?
Compliance based experience
Strong customer service
Excellent communication skills
Excellent telephone manner
Experience of conflict resolution
Good analytical skills
Ability to work to tight deadlines
Good organisations skills
Self-motivated with a positive approach to challenges
Highly motivated with a ‘can do’ attitude
Willing and able to work on your own initiative
Knowledge if the sales and rental market
Ideally you will have some experience of working within a regulated environment
Confident in using MS Office and in-house systems
Flexible attitude to meet the needs of the business.
What will we offer you?
Salary £18,135.00 p.a. + bonus scheme, OTE £21,000
Full time hours - 37.5 hours per week Monday - Friday
Contributory Group Pension Scheme
Cycle to Work Scheme
20 days paid annual leave rising to 25 days after 5 years’ service + 3 days holiday for Christmas Shutdown
