Lancaster City Council Housing

21/09/2026

Some 'You Said We Did' since the last Tenants Voice Meeting in July, hope to see you at the next one at the Marsh Community Centre, Cedar Road, Lancaster, on the 30th of September 6-8pm, Food will be available from 5:40.

18/09/2026

The next Tenants Voice will be held at the Marsh Community Centre 6-8pm on the 30th September. Look forward to seeing you there!

17/09/2026

16/09/2026

Jim, Chair of the Tenants Voice talks us through tenant engagement at this years Mainway Funday! Want to get involved?

Contact our community engagement team on [email protected] or follow this link to start getting involved with our groups https://lancastercc-self.test.achieveservice.com/service/menu_of_engagement

15/09/2026

Our next two Independent Living Voice meetings are next week, 23rd Sept at Parkside Court, and 24th at Ripley Court, both 1-3pm. Hope to see you there!

14/09/2026

The Building Safety Panel met last week, here's a little update about what took place...

14/09/2026

The Tenants Voice Committee met last week, here's a little update about what took place...

10/09/2026

Your voice influences change 👇

08/09/2026

How your voice influences change...

03/09/2026

Repairs & Maintenance Steering Group - Social Media Summary
🔧 Repairs & Maintenance Steering Group Update | September 2026
Our tenant representatives met with Council Housing officers to review repairs performance, damp and mould work, complaints learning, service standards and resident priorities. The group also reviewed progress against actions from previous meetings and challenged officers on areas where improvements are still needed.
✅ Key updates
• The regulatory repairs backlog has reduced significantly, with outstanding jobs falling from 936 to 401.
• Plumbing jobs reduced from 139 to 119 through targeted scheduling.
• Emergency repairs performance remains around 99%.
• The group reviewed complaints learning, service quality and how resident feedback is helping shape improvements.
🗣️ You Said - We Did
You said: Repairs reports need to be easier to understand.
We did: Added trade keys and clearer explanations to performance reports so residents can better understand progress.
You said: Repair quality is just as important as repair speed.
We did: Agreed that future KPI reports will include resident feedback, complaints learning and quality information alongside performance figures.
You said: The repairs booklet should be easy to find online.
We did: Re-opened the action until tenant feedback is gathered and a working website link is available.
You said: Phone system options should use plain language.
We did: Reviewed the proposed phone script and agreed to gather tenant feedback before it is finalised.
You said: Residents should be consulted about changes affecting their estates.
We did: Raised concerns about fencing proposals and estate issues with officers and requested clear follow-up and resident consultation.
💬 Resident influence continues to drive service improvements and all actions are being monitored through the RMS action tracker.