Yuno

Yuno Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Yuno, Property management company, 167-169 Great Portland Street, 5th Floor, London.

Yuno is the UK’s leading full‑service, end‑to‑end property compliance platform - API‑driven, integrating with partners like Reapit and supported by a specialist team with over 100 years of combined expertise.

04/10/2026

Respect Over Being Liked

I don't need everyone to like me, and honestly, some people don't, that's fine, it's part of the plan.

What matters far more to me is respect.
Knowing people feel I'm doing right by them in the decisions I make, even the ones that aren't easy.

That comes from my Greek Cypriot background if I'm honest, respect for family, for strangers, for everyone you meet was just baked in early.

It's stayed the single most important thing to me through every stage of my career.

01/10/2026

What Worries Us, What Excites Us

The most dangerous thing in agency right now isn't one big risk.
It's complacency dressed up as "it's always been fine."

Rules that weren't enforced before are being enforced now, and the mindset needs to catch up fast.

What excites us, though, is the flip side of that, the market's finally professionalising.
It's going to w**d out the agents cutting corners and reward the ones doing it properly.

If you know what you're doing and you're using the right processes, growth shouldn't scare you.
That fear belongs to the businesses that aren't ready.

29/09/2026

Licensing Isn't the Whole Story

Licensing is one piece of the puzzle, but a lot of agencies stop thinking there.

Modern compliance stretches across planning, fire safety, building safety and energy too, and it's rarely one big failure that catches people out, it's a handful of small gaps between systems and responsibilities that nobody spots until something goes wrong.

The better question isn't "does this need a licence", it's "what does this property need across its entire lifecycle".

Completely different mindset, and one that's going to matter more as regulation keeps moving.

27/09/2026

Legacy, Properly Considered

We're all going to end up as dust eventually, so I've stopped worrying about "legacy" in the way I used to.

Years ago it was all numbers:
How big, how fast, how impressive.

Now it's just about enjoying the journey and working with good people along the way. That's genuinely it.

I think a lot of founders chase a version of success that isn't actually theirs.

Worth asking yourself who you're building for, and why.

24/09/2026

What Separates the Agencies Getting It Right

The agencies scaling well right now aren't necessarily the smartest in the room.

They're just the ones with a plan, and a genuine handle on what's happening in their business today, how the team's performing, what landlords and tenants actually think of them.

Every stone turned over.

They're measuring the pulse of the business constantly, not just looking around and assuming things are fine because nothing's gone wrong yet.

That's the real difference.

Worth asking yourself how much of your business you can honestly say you've got visibility on.

22/09/2026

The Future of Agency Operations

The agencies that survive the next few years won't look like the ones running today.
Not because the industry's disappearing, but because complexity is growing faster than the old model of "more properties, more PMs, more spreadsheets" can handle.

The future is systems talking to each other, live visibility, and infrastructure that actually supports teams instead of drowning them.

That shift has already started, quietly, in the background.
The gap between the agencies adapting now and the ones staying reactive is going to become obvious fairly quickly.

Worth thinking about which side of that gap you want to be on.

20/09/2026

The Honest Bits

Ask my team what they'd trust me on and one word keeps coming up: Trusting.

Ask what people get wrong about me, and it's usually my attention to detail, some read it as criticism when really it's just how I get the best out of a team.

My biggest pet peeve?
People who only think about how their behaviour affects them, not the people around them.

And the best advice I've ever had came from an old CEO, spend more time talking to your people than working on your own projects.

Still trying to live by that one every day.
Worth a watch if you want the unfiltered version.

17/09/2026

Respected, Not Feared

I'd rather be respected than feared, every time.

I know I can come across frustrated when things aren't moving how I want, but building a team that understands the ups and downs of a startup and feels safe enough to push back on me, matters far more than being intimidating.

And on complexity:
I'd take the big client with genuine complexity over the small one with none.
That's exactly the problem we're built to solve.

The complexity isn't the barrier.
It's the reason we exist.

15/09/2026

Why Complexity Changes Staffing

Not every property creates the same amount of work, and treating them like they do is one of the most common mistakes I see.

A standard single let and an HMO across multiple licensing schemes are not the same job, but plenty of agencies still staff as if they are.

That's why PM teams end up overwhelmed without anyone quite understanding why.

Once complexity increases, the oversight required, the communication required, all of it changes.

Measuring workload by complexity rather than just unit count changes how you structure the whole business.

Worth running the numbers properly.

13/09/2026

The Unspoken Weight of Leadership

Nobody puts this on a job description, but leadership isn't just responsibility for the business.
It's responsibility for the people in it and often their families too.

People have bad days, bad months, bad years, and the bigger your team, the more of that you're managing alongside everything else.

I've had close to a hundred people reporting up to me at points, and most of my time went into supporting them mentally, financially, personally.

That's the part of leadership nobody talks about enough.

Address

167-169 Great Portland Street, 5th Floor
London
W1W5PF

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+442038482205

Website

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