16/06/2026
We’re pleased to launch our refreshed Customer Voice Framework, built with input from nearly 1,000 residents.
The new framework has taken feedback from our residents and put it into action. It will strengthen how we:
- Listen to residents
- Turn feedback into action
- Create more inclusive opportunities to get involved
Through new Networks and Forums, residents will have clearer, more accessible ways to influence decisions at both local and strategic levels.
Read the new Framework here:https://www.mtvh.co.uk/wp-content/uploads/2026/06/MTVH-Customer-Voice-Framework-2026-2030.pdf