Rent Connect

Rent Connect Our mission is to deliver quality rental units, strategically partnering with UK local authorities

30/04/2026

The Renters' Rights Act is set to change how pet requests are handled in the private rented sector in England, a clearer process, with each case considered on its own merits.

That matters.

For some people, a pet is far more than a pet. It's routine. It's comfort. It's stability, particularly when housing isn't.

For providers like us, working between landlords, local authorities and the people being housed, it's another part of the picture to get right. Manageable, with a clear approach.

A small shift on paper. A meaningful one in practice.

Happy from all of us and from a fair-sized cast of pets at home. đź’š

This Sunday, Liz will be running the London Landmarks Half Marathon in support of Comfort Cases UK.It is a cause that de...
08/04/2026

This Sunday, Liz will be running the London Landmarks Half Marathon in support of Comfort Cases UK.

It is a cause that deserves attention.

Comfort Cases support children entering the care system with something many people would take for granted: a bag of their own. Not a bin bag. Not something borrowed. A proper case, filled with essentials and comforting items such as pyjamas, toiletries, books, blankets, soft toys and more.

It is practical support, but it is also something more.

A small sense of dignity.
A small sense of care.
A small sign that someone has thought about what this moment might feel like.

We have supported Comfort Cases before, so we know the value of what they do. It is thoughtful, direct and centred on children at a point when stability can feel very far away.

Liz is taking on this challenge for that reason.

If you would like to support her, you can donate here: https://justgiving.com/page/liz-burrows-1

Liz, we’re right behind you.

He joins us with a strong background.After 10 years at HomeServe, he progressed from engineer to Area Service Manager, b...
26/03/2026

He joins us with a strong background.

After 10 years at HomeServe, he progressed from engineer to Area Service Manager, before moving into wider leadership roles including Engineering and Facilities Manager at the Wolseley NDC and Maintenance Manager at a retirement village responsible for more than 150 domestic properties.

Nathan will oversee our field-based operations across maintenance, cleaning and the wider coordination of work on the ground, helping us strengthen how these services are managed, delivered and improved over time.

When we asked what attracted him to Rent Connect, he said:

“I’m excited for the challenges ahead and the variety the role brings.”

And on what he’s most looking forward to:

“No two days are the same. That’s what appeals to me most - there’s always something to solve, improve or move forward.”

Outside work, Nathan enjoys music, going to gigs, and is currently learning the guitar - in his own words, not especially well yet.

Nathan, welcome to the team. We’re glad to have you here, and we’re looking forward to the contribution you’ll make as we keep improving how we deliver on the ground.

It was never about software.It was about redesigning how our work flows, so we offer better outcomes for the local autho...
17/03/2026

It was never about software.

It was about redesigning how our work flows, so we offer better outcomes for the local authorities, the landlords and the occupiers we work with.

Tom (our FD) shared this journey recently as the guest speaker at , hosted by Omnitas Consulting.

With greater control, visibility, and scalability (supported by monday.com), we’ve created real improvements:

→ Local authorities can access live property availability and complete bookings in minutes.
→ Occupiers get faster responses to maintenance issues.
→ Landlords experience a much smoother onboarding process, with less admin and far less friction.

That’s the real story.

A huge thank you to Omnitas Consulting for the invitation and for creating space for honest conversations about the future of work management.

This is one to have in the diary.Tom (our FD) will be sharing our journey from a complex operation and constant chasing ...
03/02/2026

This is one to have in the diary.

Tom (our FD) will be sharing our journey from a complex operation and constant chasing to one of:

→ Greater control
→ Greater visibility
→ Greater scalability

With monday.com at the centre of it all.

He’ll cover the practical outcomes, what actually changed for us, what it now feels like inside the business - and how that’s translated into a greater positive impact for councils, landlords and occupiers.

If this resonates, make sure you’re in the room.

Date: 5 March 2026
Time: 12:00 – 17:00
Venue: The Gallery, 140 Goswell Road, EC1V 7DY, London
Event & registration: https://lnkd.in/dBwM5m_t

Omnitas Consulting

If we were a local authority, we wouldn't just want promises.We'd want clarity, evidence, and control.So we asked oursel...
15/01/2026

If we were a local authority, we wouldn't just want promises.

We'd want clarity, evidence, and control.

So we asked ourselves: what questions should every local authority ask housing providers?

1. How do you prove a property is placement-ready before move-in?

Our answer: a documented readiness checklist, time-stamped checks, property photos where relevant, and a clear sign-off that can be shared on request.

2. How do you manage compliance documents and keep them current?

Our answer: a live compliance register per property, automated expiry tracking, clear owners, and the ability to share certificates immediately when asked.

3. Who owns each placement end-to-end, and what happens at handover points?

Our answer: a named case owner plus backup cover, clear steps from void → ready → occupied, and no cases “stuck” in an unowned inbox.

4. What are your response times for urgent vs non-urgent issues – and how do you evidence performance?

Our answer: published SLAs, tracked response/resolve times, regular performance reporting, and examples of how missed SLAs are investigated and improved.

5. What is your escalation pathway when something isn’t being resolved?

Our answer: a defined escalation ladder with triggers, timeframes, decision-makers, and a clear route for the local authority to raise and track escalations.

These aren't ideals. They're the basis of consistent delivery.

If you're on the local authority side, what would you add to the list?

And those 'answers' - that's how we do it. đź’š

Some ideas that sound small on paper have the biggest impact in real life.This was one of them.When we spoke to Milton K...
18/12/2025

Some ideas that sound small on paper have the biggest impact in real life.

This was one of them.

When we spoke to Milton Keynes Hospital Charity, we learned something important:

Around this time of year, children’s wards receive a lot of love from companies and community groups – which is amazing.

But it also means adult patients often don’t see the same focus.

So we decided to do something about that.

As a team, we ran an in-company gift drive just for adult patients at Milton Keynes University Hospital NHS Foundation Trust.

Together, we gathered:

Lip balms, hand creams, puzzle books, colouring books, colouring pencils and pens, biscuit selection boxes, dominoes and playing cards, and chocolates.

Individually, they’re small things.

But when you’re in a hospital bed, they become something more:

A small relief from the routine.
A bit of comfort.
A reminder that someone out there was thinking of you.

A huge thank you to:

Kelly, at Milton Keynes Hospital Charity, for helping to coordinate everything and make sure these gifts reach the adults who need them.

If you’d also like to support the adult patients at Milton Keynes Hospital, here are some of the items they’re looking for:

→ Hand cream
→ Lip balm
→ Puzzle books
→ Colouring books
→ Colouring pens and pencils
→ Biscuit selection boxes
→ Radios
→ Dominoes
→ Playing cards
→ Chocolates

No grand gestures. Just thoughtful ones.

And sometimes, that’s exactly what people need. 💚

This winter event felt different - in the best possible way.Not just because there are now 60+ of us in the room, but be...
17/12/2025

This winter event felt different - in the best possible way.

Not just because there are now 60+ of us in the room, but because you could feel how far we’ve come, and how much further we’re planning to go.

We brought everyone together to celebrate the year we’ve had, reconnect with people we don’t always get time to sit with, and align around what’s coming next.

Then we threw everyone into a game of Betrayers.

Teams of 8-9.
Challenges to win as much “gold” as possible.
One secret betrayer in each team trying to quietly derail the mission.

What followed was brilliant:

Accusations. Plot twists. Over-analysis. Big laughs.

But underneath the fun, there were real lessons about:

→ how we communicate under pressure
→ how quickly trust can be built (or broken)
→ how strong teams rally when something doesn’t quite add up

Alongside the fun, we also:

Reflected honestly on the year – what worked, what didn’t, and what we’ve learned.
Talked about how we can make an even bigger impact next year.
Shared some game-changing opportunities for 2026 – designed to help us:

→ Provide more solutions to councils.
→ Deliver better outcomes for vulnerable individuals and families.
→ Deepen the way we work with landlords and partners.

It was a night of connection, reflection, and celebration.
Here’s to the year we’ve had.
And to an even bolder one ahead. đź’š

Today is – and we are fully onboard with getting silly for a seriously good cause. 💚From HQ to the field, the team hav...
11/12/2025

Today is – and we are fully onboard with getting silly for a seriously good cause. 💚

From HQ to the field, the team have turned up in full festive mode – baubles, snowmen, light-up knits and a few jumpers that probably need their own risk assessment.

But behind the fun, there’s something much bigger going on.

Christmas Jumper Day is one of Save the Children UK's biggest annual fundraising events.

In 2024, the day raised an incredible £2.8 million – helping to provide things like:

→ 1.4 million packets of drought-resistant seeds for families in Kenya
→ 280,000 supermarket vouchers for children in the UK, so they’ve got the brain fuel to thrive
→ 77,777 baby kits for newborns in crisis zones

This year, we wanted to play our part.

So we're pulling on our jumpers in the office and out on the road, and together we’re raising funds for Save the Children.

Because every donation, every office, every team doing their bit adds up – and together, it changes futures.

👉 If you would like to get involved and donate: https://shorturl.at/aM6Br

Our external teams from Disposals, Inspectors, Domestics, and Maintenance, joined us at HQ for a hands-on session to wal...
06/11/2025

Our external teams from Disposals, Inspectors, Domestics, and Maintenance, joined us at HQ for a hands-on session to walk through the next chapter of how we manage property maintenance, removals, and cleaning.

Pastries in one hand, hot drinks in the other, we gathered around to explore what the rollout of our new company-wide work management system means for how we work together.

One system. One process. One shared space to see, do, and deliver the work that keeps us moving.

What this means in practice:

→ No more jumping between systems.
→ Faster handovers and clearer visibility.
→ A smoother experience for both our property management and external teams.
→ More efficient turnarounds and quicker repairs for our occupiers.

Because every minute saved is a minute we can spend where it matters most: supporting people in vulnerable situations, standing with councils, and creating safer, better-managed homes for those who need them.

Address

726 Capability Green Business Park
Luton
LU13LU

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+441582343000

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