The Property Ombudsman

18/09/2026

In a guest blog for My Housing Issue Gateway, Lesley Horton, our Chief Ombudsman, explains the new rules for tenants who want to keep pets in rented homes and what to do if there is a disagreement.

Read more: https://myhousinggateway.org.uk/news/renting-with-pets-what-private-tenants-in-england-need-to-know-1

16/09/2026

Have you recently used conveyancing services? The Council for Licensed Conveyancers want to hear from people who have recently used conveyancing services to understand experiences and awareness of referral arrangements.

Have your say here:

Review of Referral Arrangements 2026: Have your say.

14/09/2026

Are you ready for the new landlord registration requirements?

The Government is introducing a new 'Register your rental property' service, with a regional rollout across England starting from December 2026.

For more information, visit: https://housinghub.campaign.gov.uk/renting-is-changing/get-ready-to-register/

11/09/2026

For landlords, understanding the role of your letting agent and where to seek guidance can help make the process clearer under the new framework.

You may want to raise a complaint if your letting agent:

- Handled a notice or legal process incorrectly
- Failed to meet key deadlines or procedures
- Their actions led to a tribunal or enforcement issue.

Visit our Renters’ Rights Act section for landlords to find out more: https://www.tpos.co.uk/renters-rights-act/

09/09/2026

Dual fee disputes are among the most contentious complaints we see. They can be stressful for consumers and costly for property businesses.

Estate agents can follow best practice and avoid the common causes of this type of complaint with our dual fee guide. Our checklists also help you to spot where a dual fee issue might arise, so you can take action sooner and avoid a complaint.

Access the dual fee resources under the residential sales section: https://www.tpos.co.uk/businesses/information-for-businesses/

07/09/2026

One of the key features of our portal for property businesses is the ability to view information about referred complaints in one place.

If you're a registered business with an open complaint, you can see a status overview, making it easier for you to stay up-to-date throughout our complaints process.

To explore the full features, log in to the portal: https://portal.tpos.co.uk/members/login

03/09/2026

Clear communication can play an important role in supporting a smoother tenancy experience for everyone involved.

For landlords and letting agents, effective communication from the outset can help build trust, reduce misunderstandings and provide a clearer record if concerns are raised later.

This supports better outcomes for tenants, landlords and property professionals, while helping to promote good practice across the sector.

28/08/2026

Our portal brings key tools and resources into one self-service platform, giving property businesses a clearer way to access support, manage information and stay up to date with the latest guidance.

Designed with busy property professionals in mind, it helps reduce routine admin and makes it easier to find what you need, when you need it.

Log in to explore the key features: https://portal.tpos.co.uk/members/login

26/08/2026

Happy National Dog Day 🐶

Since 1 May, private tenants can request permission to keep pets in their rented homes.

Clear communication between letting agents, landlords and tenants are key to pet requests and overall successful tenancies, and we're here to help if disputes arise.

20/08/2026

If you are unhappy with the service of your letting or estate agent, or any other property business, take this first step:

Let the business know that you are unhappy. It’s best to do this as soon as you become aware of a problem. Many problems can be resolved quickly between you and the business.

If you remain unhappy, you should ask for a copy of their formal complaints policy. This should be available on the property business’s website.

If you need help writing to the business, a complaint letter template is available on our website for you to download and use: www.tpos.co.uk