The Property Ombudsman

The Property Ombudsman The Property Ombudsman (TPO) provides a free, impartial, independent service for unresolved disputes between consumers and property agents.

If you have a query and would like to speak to a member of our team, please email us via [email protected].

We're at the CTSI Conference, where our policy colleagues Peter and Charlotte are speaking with Trading Standards office...
09/06/2026

We're at the CTSI Conference, where our policy colleagues Peter and Charlotte are speaking with Trading Standards officers and providing insight into the issues that consumers are experiencing across the property sector.

If you're attending, stop by stand 12 and say hello!👋

Our recent insight report highlights that property auctions are generating a disproportionately high level of consumer d...
08/06/2026

Our recent insight report highlights that property auctions are generating a disproportionately high level of consumer dissatisfaction.

We've created guidance for consumers considering selling or buying a property at auction.

Find the insight report and consumer guidance here:https://www.tpos.co.uk/wp-content/uploads/2026/05/Auctions-Guide-28.5.26.pdf

From 1 May 2026, new rules apply to private tenancies in England. These changes have affected how tenancies are managed ...
29/05/2026

From 1 May 2026, new rules apply to private tenancies in England. These changes have affected how tenancies are managed and what rights tenants now have.

If your complaint is about how a letting agent acted, we may be able to help. This could include concerns about communication, complaint handling or service.

If your concern is about whether your landlord broke the law, you may need your local council, the Court or the First-tier Tribunal.

Visit our Renters’ Rights Act website section to find out more: https://www.tpos.co.uk/renters-rights-act/

If you have a complaint about a property business, but the business has closed down, we may still be able to help.What w...
27/05/2026

If you have a complaint about a property business, but the business has closed down, we may still be able to help.

What we can do depends on what stage your complaint was at when the business stopped trading.

However, if we decide that the property business has done something wrong and we award compensation, we won’t be able to make the business pay.

Contact us if you’re not sure if we can help:
www.tpos.co.uk/contact-us

Our office and phone lines are closed on bank holidays and will re-open at 9am on Tuesday, 26 May.You can still seek adv...
25/05/2026

Our office and phone lines are closed on bank holidays and will re-open at 9am on Tuesday, 26 May.

You can still seek advice and refer a complaint on our website: www.tpos.co.uk

Before you fill out the online complaint form, you will need to make sure:1. The business is registered with us.2. You h...
19/05/2026

Before you fill out the online complaint form, you will need to make sure:

1. The business is registered with us.
2. You have completed the business's formal complaint procedure.
3. You raised your complaint with the business within 12 months of what went wrong. We cannot accept complaints that were raised more than a year ago.
4. The issues have not already been considered by another body or a Court.

If you are unsure whether you can bring your complaint to us, please contact us first at www.tpos.co.uk

We're in Swindon today at the Surveyor Live event, where our Deputy Ombudsman Gemma Adams has spoken about handling comp...
14/05/2026

We're in Swindon today at the Surveyor Live event, where our Deputy Ombudsman Gemma Adams has spoken about handling complaints effectively.

Gemma and our Director of Policy Peter Habert are enjoying speaking to delegates from across the surveying industry about best practice and raising standards.

If you're not sure if the property business you want to complain about is registered with us, check on our website: http...
12/05/2026

If you're not sure if the property business you want to complain about is registered with us, check on our website: https://www.tpos.co.uk/register-of-businesses/

If the property business is not registered with us, check these:

For property business complaints, check the other redress scheme’s register, Property Redress.

For new-build developments, check the New Homes Ombudsman register of developers.

For social housing, visit either the Housing Ombudsman in England, the Scottish Public Services Ombudsman (SPSO), the Public Services Ombudsman for Wales or the Northern Ireland Public Services Ombudsman.

For more support, visit our Information for consumers website section or contact us.

As of 1 May 2026, the Renters’ Rights Act has introduced new protections for private tenants. This includes:🏘️ No more f...
05/05/2026

As of 1 May 2026, the Renters’ Rights Act has introduced new protections for private tenants. This includes:

🏘️ No more fixed-term tenancies
🏘️ Limits on rent in advance
🏘️ The right to ask to keep a pet
🏘️ Rental discrimination will be illegal
🏘️ Rent increases will be limited to once a year
🏘️ No more section 21 notices

We've created a new website section about the Renters' Rights Act. For more information on what we can and can't help with, visit our website (link below).

Address

33, Clarendon Centre Salisbury Business Park, Dairy Meadow Lane
Salisbury
SP12TJ

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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