08/04/2026
We are seeking a motivated and sales-driven Lettings Officer to join our student accommodation team.
Job Title: Lettings Officer (Student Accommodation)
Location: Office 2, 10 New Era Square
Reports To: Lettings Manager/ Associate Director
Employment Type: Full-time, 37.5 hours per week-may include evenings/weekends during peak student intake periods
Annual Salary: £27,350.00
Job Summary
We are seeking a motivated and sales-driven Lettings Officer to join our student accommodation team. This is a fast-paced and rewarding role, ideal for someone who enjoys working with a diverse, international student community.
You will play a key role in managing enquiries, conducting viewings, and converting leads into bookings to maximise occupancy. You will also support students from a variety of backgrounds, helping them secure accommodation and settle into their new environment.
Key Responsibilities
Manage enquiries from prospective students via email, telephone, in person, and digital platforms such as WhatsApp and WeChat
Respond promptly and professionally to maximise booking conversions
Conduct in-person and virtual property viewings for both domestic and international students
Proactively follow up enquiries and build strong relationships to secure bookings
Process applications, bookings, and tenancy agreements accurately
Maintain up-to-date records using internal systems
Support marketing campaigns, open days, and international recruitment periods
Create and edit engaging content (video, photography, and written) tailored to different audiences and platforms
Monitor market trends, including international student demand and competitor activity
Contribute to achieving occupancy and sales targets
Provide a high level of customer service throughout the student journey, from enquiry to move-out
Requirements
Essential:
Previous experience in customer service or a sales-focused role
Strong communication and interpersonal skills
Excellent organisational and administrative abilities
Ability to work in a fast-paced, target-driven environment
IT literate (Microsoft Office and basic systems)
Desirable:
Experience in lettings, property, or student accommodation
Experience working with international customers or students
Sales experience
Knowledge of tenancy agreements or housing regulations
Ability to speak Mandarin would be an advantage
To apply send your CV to [email protected]
Accessibility Statement:
We are committed to creating an inclusive and diverse workplace. If you require any support with your application or need assistance to apply please contact us at [email protected] or telephone 0114 2729904. We will be happy to help.
