North Star Housing

09/09/2026

1-Bed First Floor Flat Available (For Over 55s) | Worsley Park, Darlington

We have a lovely 1-bedroom first floor flat with lift access available at our Worsley Park sheltered accommodation scheme in Darlington.

Features:
- Suitable for up to 2 people
- Lift access
- Parking available
- Pets welcome
- Wet room
- Communal laundry and gardens
- 24-hour Lifeline service
- Regular tenant-led activities
- £185.93 p/w (including service charges)

This home is available through Darlington HomeSearch.

For more information:
📞 01325 354122
📧 [email protected]

31/08/2026

Something affecting your wellbeing at home? Talk to us.

If you’re experiencing anti-social behaviour, whether it’s ongoing noise, damage to communal areas, threatening behaviour or something that is making you feel unsafe or uncomfortable, we want to hear from you:
📞 Call 03000 11 00 11
📧 Email [email protected]
💻 Via our website: https://www.northstarhg.co.uk/contact/report-anti-social-behaviour-asb/
📱 Report through the North Star Online app
🤝 Or speak to your Housing Officer or Support Worker

We’ll listen to your concerns, take action where we can, and help you get the support you need.

If you’re in immediate danger, call 999. For non-emergency police matters, call 101.

Find out more about anti-social behaviour and the support available on the North Star website: https://www.northstarhg.co.uk/manage-my-home/managing-my-tenancy/anti-social-behaviour-asb/

28/08/2026

Seen signs of damp or mould in your home? Please tell us.

If you spot damp or mould, let us know as soon as possible. Reporting it early means we can investigate the issue, work with you to understand the cause and take action to put things right.

You can report damp or mould to North Star by:
📞 Calling 03000 11 00 11
💻 Reporting it online through our damp and mould reporting form https://www.northstarhg.co.uk/manage-my-home/repairs/damp-mould-condensation/log-dmc/
📱 Using the North Star Online app https://www.northstarhg.co.uk/north-star-online/
📧 Emailing [email protected]

If you spot mould, please don’t brush or vacuum affected areas, as this can spread mould particles into the air.

We’re here to help.
Find advice and support on managing damp, mould and condensation through the North Star website: https://www.northstarhg.co.uk/manage-my-home/repairs/damp-mould-condensation/

27/08/2026

We had a great time supporting the Family Fun Day at Hardwick Community Centre this week!

It was fantastic to see so many people getting involved in the activities, connecting with local organisations and support services, and enjoying an ice cream in the sunshine 🍦

We also had lots of fun running two competitions at the North Star stand - congratulations to our winners!

Members of The Tenants' Voice (TTV) had a great time helping out with the event and getting to know the Hardwick community.

A big thank you to everyone involved in organising such a great day!

Stockton Central Communities
Hardwick InPartnership

26/08/2026

Could your everyday savings help with your rent arrears? With Housing Perks, they can!

It’s a free app for North Star tenants that gives you access to discounts at a wide range of stores.

And there’s an extra benefit - if you want to, you can use the savings you make to help pay off rent arrears, making every saving count.

Getting started is easy. You just need:
- A smartphone
- Your tenancy reference number

We’ve created a how-to video to show you how to get set up.

👉 Find out more, download the app and watch the video: https://www.northstarhg.co.uk/.../your-voice/housing-perks/

24/08/2026

Reminder about this free family event happening tomorrow (Tuesday 25th August):

📍Hardwick Community Centre 1pm - 3pm

Come along for activities, information and support, as well as to meet the North Star team and some of your The Tenants' Voice (TTV) representatives!

🎉 Bring the family along for an afternoon of free fun this summer!

The Family Fun Day at Hardwick Community Centre is packed with activities for all ages, as well as the chance to connect with local organisations and support services.

📅 Tuesday 25 August
🕐 1pm – 3pm
📍 Hardwick Community Centre

Come along and enjoy:

-Free food and refreshments
-Sports and games
-Crafts
-Information and support

Representatives from The Tenants' Voice (TTV) will also be at the North Star stand to chat about their work to improve services and answer any questions you may have.

Find out more about TTV: https://www.northstarhg.co.uk/customer-voice/your-voice/the-tenants-voice/

It's a great opportunity to spend time together, meet other families in your community and enjoy a fun-filled afternoon.

24/08/2026

When contractors visit your home to carry out repairs or improvements, there are a few simple things you can do to help them work safely and efficiently:

-Please keep dogs and other pets safely away from the area where work is taking place.
-Clear and tidy the workspace before the team arrives.
-Avoid smoking while work is being carried out in your home.
-Treat everyone with kindness and respect, whether they're North Star staff or a contractor working on our behalf.

Our teams are committed to treating every customer with courtesy and respect, and we ask for the same in return. By working together, we can help keep everyone safe, complete repairs more efficiently, and create a positive experience for all.

Thank you for helping us make every visit a safe and respectful one 💙

20/08/2026

- Need more space for a growing family?

- Looking to downsize and manage a smaller home?

- Want to move closer to family, work, or support networks?

If so, a mutual exchange could be the answer.

North Star customers can register for free for HomeSwapper: https://www.homeswapper.co.uk/

If you find a suitable swap, contact your Housing Officer or our Customer Services Team. We'll guide you through the process. We'll let you know whether your application has been approved within 42 days of receiving it.

Need help getting started? Your Housing Officer can help you register for HomeSwapper and search for suitable properties.
📞 Call us on 03000 11 00 11

📧 Email [email protected]
📧​ Contact your Housing Officer

🌐Find out more about mutual exchanges here: https://www.northstarhg.co.uk/find-a-home/swap-my-home/

18/08/2026

🎉 Bring the family along for an afternoon of free fun this summer!

The Family Fun Day at Hardwick Community Centre is packed with activities for all ages, as well as the chance to connect with local organisations and support services.

📅 Tuesday 25 August
🕐 1pm – 3pm
📍 Hardwick Community Centre

Come along and enjoy:

-Free food and refreshments
-Sports and games
-Crafts
-Information and support

Representatives from The Tenants' Voice (TTV) will also be at the North Star stand to chat about their work to improve services and answer any questions you may have.

Find out more about TTV: https://www.northstarhg.co.uk/customer-voice/your-voice/the-tenants-voice/

It's a great opportunity to spend time together, meet other families in your community and enjoy a fun-filled afternoon.

07/08/2026

We've been made aware of an issue affecting some rent payments collected by Direct Debit.

Following a change to the way Allpay processes Direct Debits, some payments have not been collected from customers' bank accounts as expected.

We're working closely with Allpay to understand the cause of the issue and to resolve it as quickly as possible. We will provide a further update as soon as we have more information.

If you know your Direct Debit has not been collected and you would like to make a payment, you can do so using the North Star Online app or online via North Star Online.

For details of all the ways you can pay your rent, please visit:
https://www.northstarhg.co.uk/north-star-online/

We are currently experiencing a higher than normal volume of calls. If you're unable to get through, please email [email protected], and a member of our team will respond as soon as possible.

Thank you for your patience and understanding while we work to resolve this issue.

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