01/09/2026
Highly recommended by The Beagles 🐾👌
We’re hiring! 🎉
🐾 We’re looking for an experienced Veterinary Receptionist / Customer Experience Lead to join our team at Jack’s Veterinary in Killay, Swansea.
💛 A huge part of Jack’s reputation has been built on the friendly, welcoming and personal service our clients receive from the moment they walk through the door or pick up the phone. We’re looking for someone who genuinely enjoys looking after people and can combine that warmth with excellent organisation, efficiency and attention to detail.
📋 This is a hands-on reception role with additional responsibility for customer experience, including:
👋Supporting clients face-to-face and by telephone
📅 Managing appointments, payments and client requests
💬 Handling more challenging conversations, concerns and complaints
🐾 Helping manage the Jack’s Membership scheme
✨ Maintaining the high standards of presentation and cleanliness our clients expect
✅ Following through on tasks and making sure clients receive the updates they have been promised
⭐ Previous relevant experience is required.
💷 £27,000–£30,000 per year DOE
🕒 40 hours preferred – 35 hours considered
📍 Killay, Swansea
🌟 If you’re an experienced receptionist or customer-service professional looking for a role with a little more responsibility and ownership, we’d love to hear from you.
📩 Apply via Indeed – Veterinary Receptionist / Customer Experience Lead, Jack’s Veterinary, or email us on [email protected].
https://uk.indeed.com/viewjob?jk=e547108ab3ae6978&from=shareddesktop_copy