18/09/2026
🏡 What a day at the Zoopla Estate Agency Growth Forum at Fulham Pier yesterday! 🚀
An amazing day packed with insight, ideas and thought-provoking conversations about how the estate agency landscape is likely to evolve through 2027 and beyond – and what we need to be doing now to stay ahead of the game.
📈 The market continues to present challenges, with changing consumer behaviour, affordability, mortgage rates, supply and seller expectations all influencing how we operate. But with change comes opportunity. 💷
One of my biggest takeaways was the importance of understanding what is coming before it arrives and making sure our businesses are prepared to adapt rather than react.
We also heard some great practical insight on growing revenue and unlocking bigger fees, including steps agencies can take immediately to improve their businesses.
Then came one of the highlights of the day… ⚽️
I had the opportunity to meet Harry Redknapp, who shared his thoughts on what high performance demands, both when conditions are easy and when they aren’t.
What struck me was how easily his experiences translate into our own industry. Great people 👥, strong culture 🏆, resilience 💪, leadership 🚀, accountability 🎯 and the ability to adapt 🔄 are just as important in business as they are in football.
He was also incredibly down-to-earth and genuinely funny!
It was fascinating to hear how Zoopla is developing its consumer platform, with six million homeowners already tracking their property, and how that consumer intent could increasingly translate into opportunities for agents.
🔑 Technology, data, consumer behaviour and new business models will continue to reshape our industry – but businesses that combine these with great people, strong relationships and exceptional customer service will continue to have a powerful place in the market. 🤝
A huge thank you to the Zoopla team for a fantastic event and to everyone I met throughout the day.
Lots to take back to the team – and plenty of exciting opportunities ahead.
2027 might feel like the future, but the work to be ready for it starts now. 🚀
