05/10/2020
For VOICE PROCESS�
· Outbound calls to insurances for claim status and eligibility verification
· Denial documentation and further action
· Calling the insurance carriers based on the appointment received by the clients.
· Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
· Calling insurance companies to get the status of the unpaid claims.
· Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
· Maintain the individual daily logs.
· Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs
· Work cohesively in a team setting. Assist team members to achieve shared goals.
· Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies
· Communication / Issue escalation to seniors if there is any in a timely manner
Key skills:
Good at communication skill
Good at computer skill.
Ready to work in night shift
Ready to work in voice process.
For NON-VOICE Process: �
· To key in data in the specific software used by the clients.
Receiving Patient’s Demography, Charge sheet, Payment Posting files, Cheques via scan from US or through lockbox (Bank’s site)
Key in the data received into the specific Client system (software).
Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs
Work cohesively in a team setting. Assist team members to achieve shared goals.
Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
Communication / Issue escalation to seniors if there is any in a timely manner
Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
Punctuality is expected all the time
Key skills:
· Good at computer skills
· Good at communication skill
· Must be graduate