03/06/2026
At Brigade, customer experience is strengthened not just through service, but through systems that help deliver it more efficiently.
In this conversation, Pavitra Shankar shares how digitising parts of the internal and external processes has helped streamline ticketing requests, optimise team bandwidth, and enable faster, more responsive support experiences.
Watch the full conversation with Reloy to learn more about how technology and thoughtful processes are shaping better everyday experiences at Brigade.
Podcast link in bio.
[Pavitra Shankar, Brigade Group, AI, Digitalization, Reloy, Thought leadership]