22/11/2019
Responsibilities and Duties:
Collaborating and communicating with other internal departments such as booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs and ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.
Assisting the reservations manager with taking reservations.
Answer guest calls and record details of each conversation for future follow-up
Meet and exceed guests’ expectations by anticipating and understanding the services they might require and suggesting solutions.
Maintain constant communication with guests in advance of joining date, in-house events, etc. to ensure we’re prepared for them
Report any accidents or injuries to senior management staff immediately.
General Office Upkeep - perform routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for packages.
Collecting Payment - Total bills for guests and process payment by running a credit card or verifying a check.
Help with Security - Be well-stationed to be “eyes and ears” at the facility. Keep tabs on who is coming and going and report anything suspicious. To aid with safety, by being in charge of things such as issuing badges, checking IDs, signing guests in and out, and unlocking the meeting/conference rooms.
Qualifications and Skills:
2+ years’ front desk experience in the hospitality industry preferred
1+ years’ customer service experience required
Excellent interpersonal and communication(both written and verbal) skills.
Well-groomed, professional appearance.
Available to work shifts, over weekends and on public holidays.
Good Working Knowledge of Excel.
Multitasking – handling phones, dealing with visitors, and responding to staff requests requires the ability to juggle a variety of things at the same time
Attention to detail – being able to follow procedures in the way the employer wants keeps the visitor experience consistent and in line with the company’s image.
Discretion – privy to personal or sensitive information, especially in healthcare settings, front office execs need to be trustworthy and respect the confidentiality