Mission Statement
To offer a professional yet personal approach to the management of your property based on honesty, integrity and superior service whilst achieving the maximum return for you by maintaining your investment at a high standard in order to attract the best possible tenant. Why choose Marstud Properties ltd?
• Property Management is ALL we do! It’s what we specialize in and focus on
, therefore making rental property our number one priority.
• We offer a Lower Property per Property Manager Ratio. Ensuring your investment gets the attention it deserves and you are paying for. Ask the question – “How many properties do your current Property Manager Manage?”
• We use an established prospective tenant database which gives us a distinct advantage in the prompt letting of your property.
• We can offer you a service that only comes when the Principals of the agency deal hands on with the management of your property.
• We appreciate our clients time is important and as your Property Managers will do our utmost to assist first time you call.
• We are an independent stand alone office, specifically trained to efficiently and effectively manage your property.
• We take great care throughout the tenant qualification and selection process.
• We are committed to a high level of professional, personalised service which we believe to be unmatched in the field of Residential Property Management in the Marstud Properties Ltd
• We implement fully documented detailed policies and procedures to ensure consistency and a streamlined management service.
• We will communicate with you regularly and keep you fully informed on all important matters relating to the leasing and management of your property.
• We are contactable 24hrs a day in the event of an emergency at your property on our after hours mobile. While we are quietly busy doing what we do well, he real results do the talking.
“Join the move & experience the difference!”
We deliver by offering an achievable yet optimal rental appraisal of your investment property in order to maximize your return. We use the following tools when assessing the market rental value of property
1. Vacancy factors
4. General condition of the property
5. Tenant quality and the length of tenancy
Our personalized and positive approach, teamed with our solid industry experience will actively sell your property to prospective tenants. We deliver by using a high impact marketing campaign to find quality tenants promptly. As a vital marketing tool we utilize a large prospective tenant database. Upon receipt of your signed Management Agency Agreement, we immediately begin contacting prospective tenants. We will promote your property on our agency website www.mustardagencies.com.making it open for inspection 24hours 7 days a week. We deliver by offering a thorough and careful tenant qualification and selection process. All prospective tenants are thoroughly screened using our 5 stage screening process.
1. Identification - Photo preferred (Identification card, Drivers License, Passport)
We deliver by communicating regularly to keep you fully informed
• We will send you an easy to understand monthly rent statement and upon request we can provide these statements via email also.
• We are now fully web enabled www.mustardagencies.com so you quickly gain access to how well your property is be marketed. We deliver by doing things the right way
• We have highly detailed policies and procedures that are followed by all members of staff to ensure a high level of consistent service.
• We are dedicated to a prompt, personalized and professional service.
• We are dedicated to our core values of trust, integrity and honesty.
• Our service extends beyond our office, we are constantly working in the field networking to assist our owners prospects.
• We will communicate with you regularly to ensure you are constantly aware of the status of your property, your account and your tenancy. Areas of priority throughout the management process
• Leasing – To ensure the prompt letting of your property to a tenant that has been thoroughly screened and qualified for your property.
• Ingoing inspections - to accurately record the condition of your property at tenancy commencement to avoid confusion and or disputes at the end of tenancy.
• Routine Inspections -to ensure the condition of your property is being maintained by your tenant.
• Outgoing/Bond Inspection - to protect the quality of your property by ensuring the property is returned in the same condition as at tenancy commence, fair wear and tear accepted.
• Accounts - to monitor the ingoing’s and outgoings of your property account to ensure this record is maintained as it should be for an investment property.
• Arrears - to monitor any rental arrears to ensure tenants are paying rent under their obligations of their Residential Tenancies Agreement.
• Maintenance and Repairs - to coordinate and manage maintenance/repairs and ensure any works carried out at your property are performed by fully qualified and competent trade’s people.
• Consumer, Trader & Tenancy Tribunal - to ensure you are effectively and legally represented. We will always endeavor to negotiate an agreement between parties in the event of a dispute, but should the need arise, members of our team have a proven track record in this field and have the ability to offer you the best possible representation. We deliver as we are a qualified team of professionals providing a superior service. All our members of staff are Certified Professionals
Services included in your management fee and letting fee of no additional charge
• Erecting a “For Lease” signboard on your property (subject to authorization)
• Unlimited personally escorted inspections of your property with prospective tenants
• Extensive marketing of your property on our agency website .
• The development and design of descriptive copy for the marketing your property
• Thorough screening and qualification of prospective tenants
• Preparation of a highly detailed ingoing Property Condition Report
• The supervision of all signing of all tenancy documentation by tenants
• The collection, banking and processing of all initial payments by tenant
• Perform a highly detailed and thorough Outgoing Property Condition Report
• The processing of the tenant’s rental bond after vacating
• Regular Routine Inspection Reports of your property as required
• Regular rent reviews based on current market comparables
• Rent collection.
• Electronic banking of the rent collected into your nominated account monthly
• Constant monitoring of tenant rent payment status and rent arrears control
• Intermittent external drive by inspections of your property to intercept problems
How to lease you property faster
First, decide what type of tenant you are targeting?
• There are tenants who want to save money and are happy to live in a property that is not in first class condition. There are others, such as professional people, who are happy to pay top rent, but expect the property to present at its absolute best.
• There is no doubt that well presented properties achieve top rents and usually attract the best quality tenants. That adds up to a higher investment return, together with fewer headaches and shorter vacancy periods. Valuable Presentation Tips
• Tend the gardens, mow the lawns, and clean the windows, paths, gutters and outside paintwork. These are all the things are seen from the street, and you don’t want prospective tenants to dismiss the property before getting to the front door.
• Repair or replace leaking taps, sticking doors, broken light fittings, door handles, rotten floorboards, leaking gutters and torn fly screens.
• If you are thinking of painting, only paint those areas that really need it unless you plan to do the lot. New paint may only make those areas left unpainted look even shabbier. Use light, neutral colours as strong colours may not be to the tenants liking
• Open all curtains and blinds to allow natural light into the premises as no one likes a dark house, and the view will make the rooms appear bigger.
• Have the property clean, tidy and uncluttered at all inspection times.
• If your property has a pool, ensure the pool and the surrounds are sparkling clean. You want your prospective tenants to think of it as an asset, not a burden. If the filter or the pool needs professional repairs, it is better to do it now rather than putting it off. The repairs are usually tax deductible.
• Ensure all electrical wiring and power points are safe. This includes any electrical appliances to be included with the property.
• Ensure all glass in the premises, such as shower screens, balcony sliding doors, windows etc are all compliant with current safety standards and requirement.
• Insurance cover on the property which includes public liability should assist in the event of an accident should a prospective tenant who become injured whilst inspecting the property for future rental. Extra protection for your valuable investment
Landlord Insurance is something we suggest you consider, but something we hope you will never need to use. You just don’t know when a good tenant may face difficult times or their circumstances may change – but it’s good to know you won’t too. Some Landlord Insurance policies cover such things as:-
• Accidental and malicious damage by the tenant
• Theft of items by the tenant
• Loss of rent
• Legal expenses
• Public Liability
• Damage to the building and contents caused by fire, storm, water damage and various
Other events (depending on the policy taken). Property Management should really be left to the experts
